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Client Services Manager
Gannett
Knoxville, TN, United States
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USA TODAY NETWORK is one of the top 20 digital companies in the country, sharing the list with Google, Facebook, and Amazon. And we have over 100 million unique visitors a month, which is more than Buzzfeed, Yahoo News, and Huffington Post. Because our team consists of over 110 local properties with USA TODAY at the helm, you’ll have the luxury of living in a community you love while making a national impact.
The Knoxville News Sentinel (a USA Today Network Co.) is looking for Client Services Manager. The Client Services Manager will be responsible for building and leading a high-performance account management team dedicated to building relationships with existing clients, executing comprehensive media solutions to large, high-potential advertisers. The Client Services Manager will have moderate- to high-revenue responsibility through the identification of upsell opportunities and reduction of churn by consistently exceeding client expectations and driving results.
Responsibilities include:
• Run a team of account managers that support sales related activities to support outside sellers, including presentation building, account maintenance, upsells/cross-sells, and communicate results.
• Communicate Client Services Department vision to the team, reinforce primary objectives and communicate roles and responsibilities and follow through.
• Reinforce team KPIs and success metrics and monitor on a regular basis, document and report back to Client Services & Digital Strategy Director.
• Continuously develop the skills and knowledge of the team and promote independent learning. Provide industry tools and resources for the team beyond Gannett based training.
• Reinforce the value of the team to sales managers, reps and larger organization.
• Spends significant time with AM's, Marketing Strategist and other internal stakeholders with the purpose of driving operational excellence and delivering client ROI and satisfaction.
• Manages staff to build their sales pipelines and communicates that information to senior management. Stays current on potential “closes/wins.”
• In-depth knowledge of reps' accounts, prospects and each prospect's potential. Negotiates with senior management and staff to develop aggressive but realistic goals for staff. Develops cushion for individual rep goals to cover shortfalls.
• Leads by example and displays a "can do" attitude. Is creative, instructional and demonstrative. Creatively fosters a positive work environment.
• Drives initiatives for positive, constructive change. Looks for opportunities to encourage others to become an agent for change.
QUALIFICATIONS / REQUIREMENTS:
• 3-5 years digital experience.
• Bachelor's Degree.
• Strong verbal, and written communications skills.
• Sales management, media management or marketing experience
• Proven record of successfully leading in a goal-oriented, highly accountable environment.
• Demonstrated ability to build client services team that exceeds customer expectations and adds value.
Gannett Co., Inc. (NYSE: GCI) is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status. Connect with us on LinkedIn, Twitter, Facebook, Glassdoor, Indeed & TheMuse to learn more about our dynamic company culture!