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Subject Co-ordinator
Pearson
London, , United Kingdom
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Description
Background information:
The BTEC Assessment department has end-to-end responsibility for delivering secure assessment materials and outcomes from Pearson to our customers
The Subject Co-ordinator (SC) assists in the delivery of operations for specific subjects within the PQS Vocational Qualifications portfolio.
The SC reports to the Qualification Delivery and Award Manager (QDAM), working as part of a subject team, whose aim is to deliver a professional and customer focused service.
Purpose:
They will ensure that the assessment processes that they support are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders - including key stakeholders and learners.
They will support the production of assessment related content.
Key accountabilities:
Customer Service
• First-line responsibility for resolution of all external customer queries
• Reviewing existing customer service requirements and keeping services up-to-date
• Managing own performance in relation to internal and external service levels, for example timely resolution of queries and a high standard of communication
• Focusing on delivering excellent customer service throughout all tasks, projects and processes.
Assessment Activities
• Adhering to regulatory and internal procedures and obligations at all stages
• Ensuring the accurate and timely production and delivery of materials for training, standardisation meetings as deemed necessary
• Supporting the delivery of secure grade boundaries that are defendable
• Supporting meetings and/or quality assurance activities relevant to the safety of certification
Planning, Project and Information Management
• Updating and reporting on key management information to the QDAM, ensuring all data and databases are up-to-date and accurate.
• Producing and maintaining plans of work or schedules based on the management information to ensure milestones are met.
• Escalating issues and risks to the QDAM in a timely manner together with potential solutions.
• Supporting cross-department projects to ensure all team members are briefed and engaged and the projects are delivered to deadline.
Quality Management
• Maintaining good working practices to maximise accuracy, economy, efficiency and standards.
• Understanding and operating within the content production Quality Management System
• Preparing materials for Business Assurance audits and regulatory scrutiny activities.
• Supporting the QDAM in the management of quality and maintenance of standards.
Content Management
• Facilitating the completion of specified tasks and documentation related to the production of assessment instruments, for example question papers, mark schemes
• Facilitating the production of relevant assessment content
Relationship Management
• Being the Senior AAs primary contact for assessment queries, ensuring they have the necessary resources and support.
• Working with the QDAM/Subject Leader in the collation, editing, sign-off, distribution and maintenance of documents relating to Senior AA performance
• Building and maintaining effective relationships with Senior AAs
• Building and maintaining effective relationships with internal stakeholders to develop mutually acceptable service level agreements.
Other Activities
Undertaking any further tasks necessary to deliver key objectives as required
The post-holder is expected to demonstrate a flexible approach to the role. As such, the contents of this job description may change from time to time.
Key challenges:
• Working to tight, and immoveable, deadlines
• Working within a regulated framework
• Attention to detail even with repetitive tasks
• Flexibility of working patterns during peak periods
• Reacting positively to change.
• Adapting to the challenges created by the introduction of new qualifications
• Adapting to different IT systems
• Supporting Assessment Associates in their use of new technologies
• Influencing and working closely with Assessment Associates and internal stakeholders.
• Simultaneously managing tasks for multiple examination series.
Qualifications
Core competencies - managing others:
1. Provide a customer focused service
2. Communicating with influence
3. Working with others to achieve goals
4. Delivering goals in a changing environment
5. Taking creative and innovative approach to work
6. Maximising potential in self and others.
Education, qualification & training:
Degree or equivalent qualification/experience
Previous experience:
• Experience of a customer-facing role.
• Experience of a co-ordination or administrative role.
• Experience of assessment (desirable)
• IT literacy (intermediate)
Personal style & behaviour:
The position would suit a highly motivated self starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for Subject Co-ordinators to progress to other roles within the team.
The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure. Excellent customer service skills and the ability to communicate at all levels are essential.
Close date 7th April 2017