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C1-Sales Operations Analyst
Pearson
Boston, MA, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
SUMMARY:
This position partners with sales representatives and Learning Solutions Consultants in developing and preparing integrated custom product solutions, specifically custom print and tier one media product. Responsibilities of the position include frequent communication with sales reps and Learning Solutions Consultants, potential and current adopters and department heads in private and public universities and colleges, and a broad array of internal department stakeholders. This role evaluates for scope and feasibility, refines requirements, schedules deliverables, responds to prototype requests, and establishes the timeline for project submission. The qualified candidate must display a deep customer service focus, understand the Pearson corporate strategy, display strong organizational and project management skills, and develop strong internal and customer relationships.
This position requires occasional travel, with some overnights possible. Relocation assistance is not available for this position.
PRIMARY RESPONSIBILITIES:
• Partner with Sales Reps, Learning Solutions Consultants, potential and current adopters and department heads to plan the acquisition and development of new custom products in assigned territory in support of sales and profit targets.
• Assess the feasibility of leads provided, routing qualifying media leads to Learning Solutions Consultant, and collaborate with the sales rep and customer to develop and drive the early planning of the appropriate integrated client solution(s).
• Manage activities dedicated to the planning of the product offering, author management, project scoping, determination of optimum pricing utilizing established corporate pricing guidelines and systems, development/approval of specifications, schedules, and cost assessments, and project submission. Track project status and fulfillment and resolve fulfillment / shipping issues.
• Learn and understand Pearson corporate/sales strategies and efficacy framework, and develop strong internal and external customer relationships to aid in providing comprehensive solutions for customers.
• Ensure accuracy of project specifications and cost estimates for alignment with profitability goals by managing pricing proposals against corporate guidelines.
• Administer letters of intent or agreements as needed, in conjunction with internal contract administration department.
• Coordinate inventory requirements with bookstores and internal constituents in compliance with corporate guidelines for new and existing product.
• Provide clear, timely, and appropriate written and verbal communication to internal and external stakeholders, displaying the appropriate sense of urgency and escalation paths when needed.
• Some travel required with rep/LSC on high level adoptions or to attend regional/national sales meetings.
PRIMARY RESPONSIBILITIES (%)
1. 30% Partner with Sales Reps, Learning Solutions Consultants, potential and current authors, faculty, and department heads to plan the acquisition and development of new custom products in assigned territory in support of sales and profit targets.
2. 40% Manage activities dedicated to the planning of the product offering, author management, project scoping, determination of optimum pricing, development/approval of specifications, schedules, and cost assessments, and project submission.
3. 20% Ensure accuracy of project specifications and cost estimates for alignment with profitability goals by managing pricing proposals against corporate guidelines.
4. 10% Coordinate inventory and pricing decisions for new and existing product.
Qualifications
REQUIREMENTS:
• BA/BS required.
• Minimum 3+ years of relevant professional experience preferably with aspects of sales support, sales operations, and project management. Knowledge of e-learning, service products, and/or educational publishing desired.
• Candidate must be highly proficient in an online business environment including the use of Microsoft Office suite, email, online conferencing, and other business applications/systems.
• Excellent organization, time management, prioritization, and list planning skills in a fast paced environment.
• Ability to work and multi-task in a fast paced environment with accuracy, composure, and adaptability.
• Excellent written and verbal communication skills required.
• Must be willing to travel up to 10%.
OTHER REQUIREMENTS:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading.
• Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important.
• Reliable attendance and punctuality, particularly during busy seasons, is critical to successful performance in this role.