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Director, Channel Enablement
Bell Media
Toronto, , Canada
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Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Position Description:
The Director of Channel Enablement is a newly created multi-channel support role for BCE’s Corporate Stores, Dealers and National Retailers. As the title suggests, the Director will develop and deliver programs that will enable the channels to succeed including, sales performance programs, operations support, training and development, and go-to-market initiatives. The Director will also develop Bell’s retail Customer Experience strategy to deliver outstanding service across all of our retail touch points.
This new shared service role, will allow BCE to drive consistency of execution across all consumer channels while optimizing our program delivery cost structure. It will deliver an efficient operating model and produce best in class programs. The Director will share retail best practices and aim to provide overall channel support from our Retail Centre of Excellence.
Job Duties/Accountabilities:
• Sales Performance – Will work with the channels to improve both quantity and quality of sales by delivering retail activation programs. Such programs include, product seeding & advocates, lease-line demo programs, as well as, bundle and attach initiatives.
• Operations– Will drive efficient store operations by ensuring adherence to Bell’s retail policy and procedures. Will leverage the Audit and Compliance team to find ways to automate and streamline in-store process and repurpose store labour into customer facing efforts.
• Training & Development– The Director will oversee the Training and Development team who provide both facilitated and e-learning programs to the consumer channels. Not only will the Director deliver our core training programs but he will also lead “just-in-time” training initiatives like skill drills and new product and service training.
• Go-to-Market– On behalf of the channels, the Director will liaise with Campaign Marketing for new product and service launches as well as offer changes. S/he will drive channel adoption of all go-to-market initiatives by influencing communications, training and compensation design.
Critical Qualifications/Competencies:
• Ability to lead in a fast-paced environment and manage multiple priorities concurrently.
• Highly experienced with a proven track record of success in terms of driving results and the bottom line.
• Background in developing go-to-market strategy in the form communications, training and channel execution programs.
• Demonstrated ability to lead and coach high performing team.
• High attention to detail and the ability to analyse and diagnose performance.
• Exceptional written and verbal communications skills.
• An excellent training facilitator and at ease in presenting in front of large groups.
Education and Experience:
• Post Secondary Education: University Degree or College Diploma
• Min of 7 Years in a leadership role preferably in retail, sales or service
• Min of 7 Years experience managing large teams or leading a division
• Experience working with cross-functional stakeholders in the areas of sales, service, marketing, and operations.
• Previous management experience working in Telecom is an asset.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 03/23/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto