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E-Commerce Merchandiser – Video Games
Ubisoft
Montreal, , Canada
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Job Description
Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking for a full-time E-Commerce Merchandiser. The incumbent of this role will be primarily responsible for:
Responsibilities:
• Manage the online store (http://store.ubi.com/ca) including our downloadable and physical video game portfolio, while focusing on increasing revenue and profitability;
• Define product content, strategy, pricing and manage inventory with supply chain team;
• Create and follow up on online sales campaigns (product launches, promotions, coupons, rebates, bundles, free shipping, special deals, stress marketing, cross-selling offers, upselling, etc.), and consider logistical aspects related to online sales;
• Communicate promotional plans with the marketing team and collaborate with them to unite efforts;
• Manage campaigns and newsletters, analyze and manage the client base and define segmentation;
• Be attuned to client needs (audits, surveys) and communicate important points to production to ensure that the team creates products of significant value for fans;
• Analyze sales figures: produce reports, follow up on performance indicators (conversion, average cart, traffic) and demonstrate creativity when suggesting actions to increase sales;
• Set or maintain sales objectives and increase corporate turnover;
• Set out an annual strategic plan and the strategies required to reach the goals;
• Make recommendations for featured products based on recent sales trend, web analytics, product availability and partner with digital content team to create a compelling product experience and optimize site content;
• Enhance natural product referencing;
• Contributing to continuous process improvement and technical/operational requirements of the online store:
◦ Contribute to the development of the e-commerce site and tools.
◦ Improves business processes by collaborating with vendors, colleagues, and other internal functional teams.
◦ Keep abreast of market trends, consumer trends, competition, customer service issues, and e-commerce technology and dynamics.
Qualifications:
• Minimum of 5 years of digital sales and / or online store management;
• Strong knowledge in web analytics required;
• Bachelor’s degree in business related discipline or equivalent experience required;
• Experience with B2C SaaS e-commerce platform (Demandware preferred);
• Ability and desire to work at both the strategic and tactical levels;
• Possesses critical thinking skills, supported by an understanding of web analytics and its applications;
• Strong understanding and passion for websites, UI and Visual Site Merchandising;
• Proficiency in MS Office suite and Adobe system;
• Experience working in a customer-focused environment and demonstrated ability to create systems and procedures to accomplish customer satisfaction;
• Able to make timely decisions, anticipate problems and provide creative solutions;
• Well-organized, detail-oriented self-starter who is able to work autonomously within a dynamic environment;
• Cross-functional project management skills, self-starter and accustomed to leading projects with little supervision;
• The ability to work in a fast paced team environment;
• Effective verbal and written communication skills in both French and English;
• Strong affinity for the game industry and its products, particularly PC games.
Additional Information
All your information will be kept confidential according to EEO guidelines.