This job has expired, please see additional jobs below
Customer Services Assistant (6 month FTC)
Pearson
Oxford, , United Kingdom
Job Details - this job has expired, please see similar jobs below
Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Pearson Clinical and Talent Customer Services team is
seeking an Advisor, who will be office based in Oxford. On
occasions they will be required to attend meetings in the
Strand Office London and relevant exhibitions in the UK.
The Customer Services Team within Pearson Assessment is
a specialised multitasking
team, who work alongside the
Sales team, Marketing and Product Development to provide
an excellent and effective customer service for our
Assessment division. Our UK and International customers
are educated professionals and our advisors are trained to
provide them with practical intelligent advice in a confident
and friendly manner.
Responsibilities:
• Telephone orders and enquiries – respond to all
customers requests confidently and efficiently, aim to
answer 90% of offered calls on a daily basis and provide a
positive customer experience.
• Digital Orders – manage and process digital orders via
various online platforms
• Export Orders – ensure orders are processed and
invoiced accurately in accordance with export marketing
requirements, liaising with Pearson Intercompany Offices
and distributors.
• Technical Support – provide basic technical/digital
support for our bespoke platforms.
• Develop understanding of registration process – to
ensure customers are registered and qualified to receive the
relevant products.
• Product knowledge – develop a good knowledge of all
products across the clinical and Talent business in order to
meet customer needs.
• Product Training – attend regular product training,
increase knowledge, liaise with reps and attend exhibitions
when required.
• Account Management – ensure all accounts are kept up
to date, verify claims for credits and produce credit notes
when necessary, liasing with credit management for account
and payment queries.
• Sales and Marketing – understand the sales and
Marketing strategy and assist with promoting sales across
all products.
• Statistics – provide daily statistics to monitor workload.
• Attend regular team meetings and provide appropriate
feedback.
Qualifications
The successful candidate will be able to demonstrate the following skills and experience:
Essential
• Educated to A level standard or equivalent;
• Excellent communication and interpersonal skills;
• Customer focus;
• Listening skills;
• Team working and ability to work under pressure;
• Attention to detail and accuracy;
• Adaptability; the role requires the ability to multi task, taking calls while
covering daily admin tasks;
• Reliable;
• Good time keeping;
• Enhanced computer skills, including Microsoft office applications and
tablet knowledge;
• A passion for learning;
Desirable
• A good understanding of digital technology with the ability to work on
bespoke systems;
• A basic knowledge of psychological products, talent products.