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Senior Project Manager
Pearson
Miami, FL, United States
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Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
We are actively seeking a Senior Project Manager, (Miami, FL) to be responsible for all aspects of project management, (initiate, plan, execute, control, close) as directed by Senior Management. The Sr. Project Manager is responsible for developing detailed project plans, monitoring work streams (curriculum selection, materials management, training, professional development, technical services, etc.), ensuring tasks are delivered on time, on budget and with flexibility to ensure that client, customer and company objectives are achieved within the stated scope of engagement.
Work closely with Certiport businesses (Certiport partner or direct with end user) to implement effective
deployment of large Certiport deals in the LATAM market. Define project scope, goals and deliverables that support the customers’ goals.
Responsible for pre-engagement deployment planning, deployment training planning and overall resource management
Developing detailed and meaningful project plans, including milestones, resource requirements, objectives, tasks, timeframes, budgets, deliverable dates, etc.
Direct all aspects of deployment planning – from identification of participating customer testing centers, technical personnel, administrators and faculty, to service delivery and deployment of internal resources. Adjusting plans to meet needs of account & communicating changes in plan/schedule Work with implementation teams on workarounds required to mitigate any potential project risks Proactively managing changes in project scope, identify potential crises, and devise contingency plans
30% On Boarding, Training, and Utilization:
Responsible for planning of deployment training of all customer administrators, technical staff and proctors Review training resources required for the scope of work and provide detailed schedule of required courses and attendees as necessary
Management of all internal resources providing training webinars or face to face engagements.
Identification of custom training requirements for each large customer, including but not limited to faculty, district administrators and staff.
Create and supply written documentation for methods and procedures to be used to educate customer on best practices in delivery of tests.
25% Account Management:
Responsible for working with customer to develop QC metrics and define SLR's Own and conduct informational gathering and status meetings scheduling, issuing agendas, facilitating meetings, preparing meeting notes, etc. Build strong relationship building practices to insure high satisfaction with each large account to maximize potential for renewal.
Conduct project post mortems each year and create a recommendations report in order to identify successful and
unsuccessful project elements Develop and document strategy for each large account scheduled for renewal.
Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the
project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, surveys) Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
10% Reporting:
Build and maintain regular reports that provide relevant performance metrics of Certiport solutions within each large account.
Own calls with customer and other stakeholders to review implementation progress based on report data and student achievement data Provide sales analysis to the Large Account Sales team, with respect to deployment, renewals and training
Provide detailed reports to executive management with analysis and trending and further identification of key issues or patterns. Provide suggestions for resolution or improvement
5% Other: - As required
Qualifications
Skills/knowledge/abilities
Excellent written and verbal communication skills
Excellent data analysis
Outstanding organizational ability. Must be detail oriented, able to prioritize own work, set and meet deadlines and manage multiple project simultaneously
Ability to communicate at the highest level
Ability to work with multiple stakeholders to ensure success of multi-million dollar projects
Education/Experience
Bachelor’s Degree in Business Management or related field
Fluency in English and Spanish
5+ years' experience in project managment related field
5+ years’ of experience in the LATAM learning market
5+ years’ experience managing large multi-million dollar projects
5+ years’ professional experience in Microsoft Office Suite, specifically Excel, certifications preferred
Travel up to 25% of the time in region as needed