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Intern - Fulfillment
Comcast
Sterling Heights, MI, United States
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Job Description:
Responsible for focusing on Field Traffic Controller (FTC) activities for a fleet of technicians. Provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. Assigns jobs to installers and service technicians and provides system-wide communication to associates to ensure that customer requests are resolved satisfactorily. Intern may also perform simple calculations and maintain records and files. Follows standard procedures for all assigned work.
Core Responsibilities:
• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
• Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day.
• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day of route, assigning and reassigning work as required.
• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate workforce management tool. Processes paperwork to issue credits for late appointments as needed.
• Provides appointment management, i.e. running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.)
• Answers phones and takes messages or provides information.
• Operates various office equipment.
• Assists with projects to ensure deadlines are met.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Education Level
• High School or Equivalent
Field of Study
• Communications or Business Management Preferred
Certifications
• N/A
Years of Experience
• Generally requires 0-2 years related experience
Compliance
Comcast is an EEO/AA/Drug Free Workplace.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer