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Associate Broadcast Automation Engineer
NBC Universal
Englewood Cliffs, NJ, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
• Investigate issues within broadcast automation systems and their integration points to find the root cause of problems or systemic issues.
• As a Level 2 resource, drive and own investigations related to Broadcast issues and report back findings in a timely manner to leadership and operations.
• Follow up with team members & 3rd party vendors if issues found cannot be solved and drive vendors for root cause and solutions if possible.
• Assist in the deployment and testing of patches or fixes from vendors both in the Development environment as well as the Production environment until completion and to the satisfaction of the Operations team.
• Assist in the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements.
• Support and participate in On-air systems integration and on-air rollout.
• Provide 24x7 On-Air systems support and daily operations support; some overnight shift-schedule support will be required during on-air rollout and special broadcast events.
• Attend daily maintenance and operations review calls to report back to leadership and Operations on findings from new and open issues and their potential fixes and planned deployments of those fixes
• Act as primary on-call weekly resource on a rotating basis along with colleagues and be available for problem resolution if an issue occurs.
Qualifications/Requirements
• BS in Engineering/Computer Science.
• 1+ years of experience in a support/analysis role.
• A passion for investigating issues, driving towards resolutions and effective problem solving
• Schedule flexibility is needed to meet on-air operations needs including after-hours/overnights and weekends.
Desired Characteristics
• 1+ years of experience in the Media & Entertainment industry
• 1+ years of experience in a 24x7 On-Air or similar type of environment.
• 1+ years of project management experience managing multiple large-scale mission critical projects, and working across multiple groups to drive technology requirements
• 1+ years of experience in software development and application testing experience
• 1+ years of experience working with database technologies including Oracle or MS-SQL and the use of SQL.
• 1+ years of experience with IT infrastructure such as LAN, WAN networking, SANs, and archive technology.