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Supervisor, Account Services
NBC Universal
New York, NY, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
ROLE PURPOSE
As a Supervisor of Account Services you will report directly into the Account Services Director. The responsibilities are to be the day to day liaison of a team of account service representatives responsible for providing post-sales support to NBCU advertising clients
Responsibilities:
Acts as day- to- day liaison between the ASR team and the following groups: Advertising Sales, Strategic Planning, Inventory Management, Commercial Operations/Ad Ops, Finance and Billing to aid in resolving issues
Represent the ASR team on projects regarding new applications, processes and procedures
Work closely with ASR team to tactically drive company-wide goals and initiatives
Maintain agency contact with personnel in various departments such as buying, accounting and traffic
Work closely Director to improve best practices and business processes
Leadership and Training:
Ensure that the day-to-day operations of the ASR team are running smoothly, that accounts are properly managed and that the team is performing to meet both individual and team based goals
Provide continuous education and mentoring for ASR team
Analyze team workload and find ways to balance it across the group
Qualifications/Requirements
Bachelor's degree
Minimum 3+ years’ experience in media sales environment
Previous experience with Sales systems, and Microsoft Office Suite (i.e. Excel, PowerPoint)
Eligibility Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Prior management experience preferred
Willingness to travel and work overtime, and on weekends with short notice
Must be willing to work in New York, NY
Desired Characteristics:
Prior experience in an Account Services or Sales Planning leadership role preferred
Excellent computer skills, demonstrated analytical ability and organizational/project management skills
Knowledge of Nielsen rating system Network/cable ad sales traffic and/or planning knowledge is required.
Proven ability to multi-task
Strong interpersonal skills and proven ability to communicate effectively with all levels within the organization
Proven ability to thrive in a dynamic, fast-paced, deadline-driven media environment
Prior management experience