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Solutions Designer
Comcast
Philadelphia, PA, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Responsible for participating as an technical expert in project teams,
troubleshooting operational issues, providing technical solutions to
operational problems, contributing to new products implementation,
implementing existing products and services, and providing the overall
upkeep and maintenance of designated areas of engineering. Interfaces
with vendors, Engineering, and peer operations organizations. Acts in
compliance with industry and Company technical requirements, standards,
policies, and procedures. Provides technical leadership to junior
Engineers and project teams. Integrates knowledge of business and
functional priorities. Acts as a key contributor in a complex and
crucial environment. Does not have any direct supervisory
responsibilities. May direct workflow and act as a technical lead. May
lead teams or projects and shares expertise.
Core Responsibilities:
• Drives issues through closure engaging all appropriate resources.
Leads technical bridges and provides troubleshooting direction. Provides
guidance and recommended solutions to complex technical issues.
• Acts as an advocate for Engineering Operations procedures, policies,
and processes. Ensures projects are fully integrated into the operations
environment including lifecycle problem management from front line CARE
through Engineering.
• Creates data and metric systems to track operational workflows;
maintains records of results and feedback. Analyzes data and metrics,
identifies problem areas, and provides actionable insight to management.
• Provides input to engineering and vendors on defects and required
enhancements. Attains all relevant industry standard technical
certifcations.
• Reports performance related to operations and project status to
management. Identifies and recommends areas requiring change or
modification.
• Performs complex and routine maintenance tests for designated areas of
engineering. Identifies and isolate issues. Ensures that all
maintenance is properly validated to minimize subscriber impact to
(ideally) zero.
• Serves as team lead on multiple projects, often spanning different
engineering disciplines within the organization.
• Leads the integration of projects into operations including
instrumentation, automation, standardization, and methods/procedures.
• Expert knowledge and application of project management skills, process
design and redesign skills.
• Applies advanced engineering methodologies in one or more engineering
areas.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelors Degree or Equivalent
• Engineering, Computer Science
• Generally requires 7-11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer