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*Qualify & Transfer Agent - Chandler, AZ
Pearson
Chandler, AZ, United States
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Description
Summary
The Qualify and Transfer Agent supports the student application process by partnering with the Enrollment Counselors to contact prospective new students for bachelors, masters, and certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
• Maintain a minimum standard of outbound calls to prospective students.
• Achieve speed to lead and contact efficiency metrics.
• Approach each call with a goal to transfer to an Enrollment Counselor to speak with prospective students.
• Adhere to lead management plan guidelines for each lead in the database.
• Accurately record interactions with each prospective student in the database.
• Support application/registration events as applicable for each team.
• Be an active participant in cross-functional team events.
• Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.
Qualifications
• Associate degree or two (2) years of college or Bachelor’s degree from an accredited institution is preferred. · One to 3 years customer service experience in an Outbound calling environment preferred. · Outstanding written and verbal communication skills. · General knowledge of higher education industry. · Proficient in MS Office. · Ability to work evenings until 9:00 PM. · Ability to work weekends as business needs dictate.
Supervisory Responsibilities
• None
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.