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Director, UX Research
Netflix
Los Gatos, CA, United States
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The mission for the Product UX Insights Director is to create a competitive advantage for Netflix by delivering solid insights that help define and improve the experience consumers have with our service. You will be responsible for defining, leading, analyzing, interpreting and socializing research initiatives that make a difference to the experience consumers have with our service based on business goals and an in-depth understanding of the global market and where it's heading.
You and your team will be part of the larger consumer insights group and primarily focused on increasing the delight that our members have interacting with Netflix, adapting the service for a global consumer, driving innovation for new features, UI improvements across platforms (especially mobile and 10’), and overall enhancing user experience across the UI, platforms and features.
Qualifications:
Inspiring Leadership: Provide inspiring vision and leadership for your team to set priorities, scale for growth and elevate the overall impact of the team. Strong experience required leading a team and hiring amazing talent.
Deep Qual UX Expertise: Apply a broad research (qual & quant) toolkit while sharing deep UX experience and expertise. Your capable team performs much of the research in-house and loves to engage in methodological discourse. You will also lead key projects and develop in-house capabilities (innovation efforts, usability, etc.)
Product Design Focus:Uncover deep and relevant insights, but don’t stop there - ensure these are translated into actionable outcomes that affect our product design, whether through relevant recommendations or through leading ideation sessions.
Cross-Functional Connector:Build bridges across the organization to deeply understand the business, bring context to the team and amplify the learnings to infuse the voice of the consumer into a culture that thrives on consumer understanding. You will interact closely with product management, design, engineering and other groups.
Global Perspective: Netflix is global! The outcome of your work will need to reflect the underlying needs of an international consumer base.
Additional requirements:
• 12+ years of experience in UX Research / Consumer Insights on the client and/or agency side. You will have hands-on expertise and passion for research and product innovation.
• Thrive on wanting to know why consumers act and feel the way they do, love sharing this understanding with others, and be known for accurately predicting consumer behavior and reaction. You run circles around others when it comes to understanding consumer drivers and motivations. You boldly bring the voice of the consumer into the room regardless of in a way that has an direct and immediate impact on the business, even when your points are controversial.
• Track record as a strategic thought leader and contributing to the profitable top-line growth of a consumer-focused company by uncovering behaviors and insights that result in breakthrough insights.
• Agile with large amounts of data (qualitative, quantitative, behavioral, secondary, etc.)--determining what’s important and distilling it into actionable insights without getting caught up in analysis paralysis. Able to synthesize across multiple sources into a clear and concise story.
• Straightforward, honest and succinct communicator. Can organize, clarify and communicate complex ideas quickly, succinctly and accurately. You have a quick intelligence, are fast on the feet, and quickly respond to inquiries and questions. Creative. Demonstrated ability to think innovatively—connecting the dots where others cannot when it comes to consumers to create business building insights.
• Past experience in a culture that utilizes big data and AB testing is a plus.