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Manager, Client Services – News & Broadcast (Overnight Shift)
NBC Universal
New York, NY, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
Client Services News & Broadcast Manager will provide front-line management of personnel, equipment, operations and technology for a customer driven News and Broadcast operations during 3rd shift (overnight). Manager will act as a Level 3 resource for troubleshooting issues and lead resolutions for production related issues.
ESSENTIAL FUNCTIONS:
Responsibilities include, but are not limited to:
• Work closely with all show personnel in planning desktop support for all News and Broadcast resources including, edit rooms, control rooms and production studios
• Coordinate and communicate with technical managers to ensure technical quality and readiness for air
• Ensure efficient utilization of company resources within a fast paced rapidly changing environment
• Work with other NBC entities, outside broadcasters and vendors to identify, negotiate for and secure required resources.
• Assist in the strategic financial planning process and the development and tracking of short and long term budgets.
• Maintain technical and broadcast quality.
• Work closely with engineering to insure all equipment meets client expectations.
• Ensure compliance with all applicable company policies.
Qualifications/Requirements
BASIC QUALIFICATIONS:
• 7+ years’ experience in desktop support and operational experience.
• Excellent troubleshooting and problem resolution skills.
• Solid understanding of networking technologies and their implementation in a broadcast environment
• Must have proficient computer skills, including Apple, Outlook, MS Word, Excel.
• Must have strong administrative and organizational skills
• Must have managerial skills. (project or personnel)
ELIGIBILITY REQUIREMENTS:
• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must be willing to work the overnight shift, have a flexible schedule.
• Willingness to travel and work overtime, and on weekends with short notice
• Must be willing to work in New York City
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
Desired Characteristics
• Bachelors Degree in Communications, Engineering or equivalent field.
• Broadcast and Production control room background.
• Work well under pressure, including tight deadlines.
• Clear communication skills with the ability to be effective across diverse groups throughout the company and external vendors.
• Strong interpersonal skills.
• Ability to work in a fast-paced, team oriented environment and manage multiple tasks simultaneously
• Ability to work well under pressure and with tight deadlines
• Excellent interpersonal and communication skills