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Customer Support Representative
McGraw-Hill Education
Irvine, CA, United States
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We strive to hire extraordinary, diverse, talented, passionate individuals to help change the way we learn. Because learning changes everything.
Do you have a global perspective and are passionate about succeeding? If so, then let’s talk!
McGraw-Hill Education is a learning science company that delivers personalized learning experiences that help students, parents, educators and professionals drive results. McGraw-Hill Education has offices across North America, India, China, Europe, the Middle East and South America, and makes its learning solutions available in nearly 60 languages.
What will you get out of your career at McGraw-Hill Education?
• You’ll receive a robust compensation package, 401(k) match, medical/dental/optical insurance and more.
• We all need some time to recharge once in a while. All full-time employees are eligible to receive paid time off, in addition to 10 company-paid holidays per year and a generous sick time policy.
• Eager for a personal and professional development fix? Benefit from online educational programs and/or a generous tuition reimbursement program.
• Are you passionate? If so, you’ll be part of collaborative, creative and purposeful teams who have a history of promoting from within.
• Every position at McGraw-Hill Education makes an impact on the future of education.
We have an opening for an experienced, innovative, strategic Customer Support Representativein our Irvine, CA office. Does this sound like you?
Reporting to the Manager of Customer Support, the Customer Support Representativewill be responsible for providing direct customer service and technical support to users of ALEKS course products and the Connect Math product platform. Participate and assist in a wide range of activities conducted by the Customer Support Department.
Critical Functions:
• Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies.
• Contact customers according to procedures and timetables set by the supervisor in order to work with them regarding the use and effectiveness of ALEKS.
• Assist in departmental activities including research, documentation, and training.
• Participate in trouble-shooting and testing of ALEKS; actively contribute to its continuous improvement by providing ideas to Product Development based on customer feedback.
• Observe and support departmental and company-wide standards for conduct, communication and record keeping.
• Develop and maintain a high level of knowledge about all aspects of ALEKS. Cooperate flexibly with other departments in ALEKS Corporation, contributing time and skills to satisfy a range of needs.
• Perform other assignments or duties as required.
• High School Diploma or equivalent required; Associate's or BA degree preferred.
• Familiarity with PC and Macintosh computer operating systems and applications.
• Excellent verbal communications and writing skills required; technical documentation experiences a plus.
• Excellent relationship management skills, high level of professionalism, maturity and enthusiasm.
• Customer or technical support experience preferred.
• Proficiency in basic mathematics preferred.
• Technical (IT), network administration, and/or programming experience a plus.
• Strong presentation skills and prior training experience a plus.
Next Steps:
• If you’re interested in this position, submit your resume.
• We’ll review your resume, and if you might be a match, we’ll contact you.
• After our first conversation, you may be invited to interview with others at McGraw-Hill Education. This is your time to shine!
• If you’re eager, dynamic and ultimately a good fit, you’ll be afforded the opportunity to change the future of education.
Join a team of those who want to make a difference in education, are intellectually curious and have integrity! We can offer a means for you to achieve the goals you want to accomplish in your career. Please apply – right now – we can’t wait to meet you!
McGraw-Hill Education is an EOE/Male/Female/Disability/Veterans/Sexual Orientation/Gender Identity. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email TalentAcquisition@mheducation.com and your request will be forwarded to the appropriate individual.