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Rep 1, Telesales PM Shift (4:00pm-8:30pm)
Comcast
Alpharetta, GA, United States
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Job Summary:
Responsible for outbound telephone calls to residential or commercial
customers for the purpose of prospecting leads/upgrading current
customers, promoting products and services, and closing all sales from
new sales to sales to existing customers.
Core Responsibilities:
• Makes outbound calls to existing customers to sell products such as
High Speed Internet, CDV, or Video service as well as displays a strong
on focus on goal achievement and results.
• Generates prospective customers through cold calling and closes sales
generated by cold calling by displaying excellent verbal and written
skills.
• Qualifies and follows up with sales leads.
• Keeps up-to-date with industry knowledge, as well as the competitive
posture of the Company. Maintains a thorough knowledge of Company
products/services.
• Informs customers of new services available.
• Contacts customers to check quality of services, to discuss past due
bills, or to verify installation dates.
• Demonstrates strong influencing skills with customers, influencing
them to purchase products and services.
• Manages customer interactions by resolving issues and managing
communication.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• High School or Equivalent
• Generally requires 0-2 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer