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Technical Support Specialist for Vault
Autodesk
Munich, , Germany
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Description
Technical Support Specialist for Vault
The Autodesk Frontline Technical Support team is seeking a customer focused, technically savvy, and highly motivated individual to join our fast paced team of engineering experts.
We are responsible for providing Technical Support to both Autodesk customers and sales partners with the ultimate goal of enabling customers to effortlessly use our software to improve their product designs
As a Technical Support Specialist you will use your enthusiasm and developed communication skills alongside your engineering knowledge to research technical support related issues involving Vault and then provide timely solutions to our customers. You will deliver technical support via email, phone, webinars and within our forums. During this process you will capture what you learn and share that knowledge within the team, the wider organization and interface with the product development teams to help enable continual software improvement, validation and new functionality collaboration.
Requirements:
• 3-5 years’ experience using Vault or other PLM software
• German and English skills
• Customer service experience
• Microsoft Server Operating Systems 2008-2012, Microsoft Windows 7 to 10 and SQL 2008-2016
• Installing, configuring, maintaining, and troubleshooting workstation and server operating systems from Microsoft
• Solid understanding of routers, firewalls, web servers, web proxy servers, Active Directory, Group Policies, Windows security, DHCP, DNS, and WINS
• Client/Server SQL Database setup configuration and administration
• Manage user accounts and administer security controls
• Able to manage multiple priorities
• Strong written and verbal communication skills
• Strong presentation skills
• Proven ability to be flexible and learn quickly in a fast paced environment
• Strong attention to detail