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Production/Applications Support Analyst
Autodesk
San Rafael, CA, United States
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Description
Employer Name: Autodesk, Inc.
Position: Production/Applications Support Analyst
Job Site: 1 McInnis Parkway, San Rafael, California, 94903
Job Duties: Analyze, test, troubleshoot, and evaluate existing network systems and customer facing web applications. Perform maintenance to ensure networks operate correctly with minimal interruptions. Configure security settings and access permissions. Test computer software and identify the causes of networking problems using standard diagnostic testing procedures and equipment. Perform routine maintenance to networking components or equipment. Test repaired items to ensure proper operation. Document service requests and resolutions. Support customer facing web applications for the Enterprise Business Support and Operations group (EBSO) in order to ensure world class operations for Autodesk’s critical business processes. Carry out service requests as submitted by our customers, resolve process and/or system issues, audit pipeline results and provide education on system features. Meet expectations of business partners by delivering predefined service level objectives. Implement new features or functionality with the goal of ensuring post launch supportability. Provide design expertise, create a post launch support plan, ensure proper documentation, and prepare system environments, coordinating and executing code migrations, and ensuring knowledge transfer among team members. Monitor and maintain operational readiness of AWS based web applications and provide 24/7 support as needed. Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration. Facilitate and develop plans for application changes (including defects fixes, enhancements and/or configuration changes). Configure and test changes to system including reports, security access, and workflow. Perform and/or coordinate configuration changes to the production environment. Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service level objectives. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution. Act as single point of contact with our vendors for the resolution of functionality and performance issues. Resolve functional and system errors as identified by Business Partners, determining cause of incorrect data entry and infrastructure/database issues. May require coordinating with source data providers (i.e. third parties) to isolate problems. Track system activity to ensure the service is operational as defined by SLAs. Coordinate activity between Business Units and EIS to drive open action items to closure. Requires effective communication and task tracking skills. Work with other technical teams to resolve infrastructure related problems (i.e. Operating system, Network, Database) where appropriate. Provide functional expertise, guidance, presentation, and instruction on reporting applications to business units and users. Prevent, review and remediate security vulnerabilities.
Minimum Requirements: Master’s degree in Computer Science, Engineering or related field plus 3 years of experience in the job offered or in a computer software-related occupation.
Special Requirements: Graduate level coursework or 3 years of work experience must include:
1) Linux, Apache, MySQL and Java applications;
2) Amazon Web Services;
3) Linux shell scripting;
4) Writing queries and managing for MySQL databases;
5) Java, Ruby, C and C++ programming;
6) SSL, TLS and certificate management;
7) Hadoop Big data technology.
Any suitable combination of education, training, or experience is acceptable.
Proof of authorization to work in U.S. is required if hired. The company is an Equal Opportunity Employer and fully supports affirmative action practices.