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Professional Services Consultant
Houghton Mifflin Harcourt
Indianapolis, IN, United States
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Job Requisition ID: 2548
The objective of the Education Consultant is to provide premier customer planning, service, in-person support and coaching to teachers and administrators using HMH programs to maintain the customer base and grow existing sales of technology products and related services. As well as providing product training and professional development, the Education Consultant will drive pro-active customer support approaches to ensure fidelity, success and to gather and report results. The Education Consultant will be a part of the regional service team and report to their aligned Manager, Director and Vice-President, Professional Services.
Professional Learning
Ensure deep Literacy knowledge
Provide best practice quality implementation professional learning for HMH technology programs for teachers, coaches and leaders
Present or support implementation/classroom/instructional activities at regional and national events
Consult with leadership and teachers about their professional learning needs to position HMH services
Provide professional learning reports following each session
Track service delivery and calendar
Coaching
Provide in-classroom coaching to teachers using HMH programs to ensure fidelity, support instruction, differentiation, and strengthen results.
Share best instructional practices for HMH programs.
Model regular use of assessment and report data to individualize and differentiate instruction
Make recommendations for further product or service needs based on coaching visits.
Complete coaching plans with teachers each visit.
Provide coaching reports following each coaching visit.
Track service delivery and calendar.
Implementation, Logistics & Planning
Partner with the sales team to develop, manage and document implementation plans, processes and meetings for all accounts to ensure results.
Position the implementation message, processes and offerings including technology recommendations and needs as part of sales process.
Use implementation tools and implementation meetings to monitor plans.
Monitor implementation and all service delivery using Sales Force
Liaise with national technical services staff regarding technical planning, technical audits, installation and service requests and open cases.
Facilitate ongoing dialogue and review of customer satisfaction through proactive customer contact and discussion
Reporting, Data Collection & Analysis
In collaboration with the aligned manager and director, facilitate appropriate data collection to expand sales in key accounts and provide recommendations for improved results.
Ensure that accounts are administering and tracking assessment data according to the implementation plan.
Document instructional issues, questions and concerns specific to the implementation planning, instructional needs, and student population.
Liaise with research and evaluation regarding research sites and strategic marketing sites
Revenue Generation
Collaborate with the sales team to increase sales of services, ongoing professional Learning, technical support plans and renewal, and technical services across product lines.
Identify sales opportunities and leads for additional products and services from existing customers.
Use service reporting as an opportunity to sell services.
Ensure product and service upsell strategies are integrated into service delivery.
Track order processing and delivery of paid services.
SKILLS/COMPETENCIES:
Required:
• Demonstrate a professional, cross-organizational, team-oriented attitude
• Model excellent leadership and teambuilding skills within the region
• Demonstrate excellent organizational skills to manage a variety of strategic initiatives
• Convey deep understanding of current educational trends, including the Common Core instructional shifts
• Adhere to company ethical aspirations and credo
• Practice flexibility and implement innovative approaches to problem-solving in challenging situations
• Demonstrate high-level communication skills that facilitate coherence across all partner organizations
• Display respect for colleagues' talents
• Build internal and external relationships that foster credibility and trust
• Exhibit a willingness to develop a command of all product lines and upselling opportunities
• Participate in special projects or ad hoc committees when requested
EDUCATION & EXPERIENCE:
Required:
Minimum 4 year college degree
Prior teaching experience
Experience mentoring, coaching and/or teachers and/or leaders
Basic understanding of school district technology environments and product deployment
Expertise with PowerPoint, Excel and Word
Teaching background (experience with reading and/or reading intervention)
Bachelor’s Degree
Experience with adult learners and training delivery
Thorough knowledge of educational pedagogy, especially reading/literacy instruction
Understanding of current educational context and market
Excellent training, facilitating and presentation skills
Understanding and experience with issues around adolescent literacy
Basic knowledge of performance data, statistics
Physical requirements:
• The ability to lift up to 50 pounds in order to carry product and presentation materials.
• Requires heavy travel 60-70% with frequent overnight stays-Approx. 80% travel by vehicle and 20% by air depending on territory. Ability to sit for long periods of time.
• Must have an acceptable driving record
ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information, visit http://careers.hmhco.com
PLEASE NOTE:
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.