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Customer Service Co-ordinator
Springer
Bangkok, , Thailand
Job Details - this job has expired, please see similar jobs below
Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.
Purpose of the role:
To support the sales team by packing and shipping samples requested from customer visits, managing the sampling process and execute focused marketing campaigns driven locally.
Responsibilities:
• Send sample materials to customers and report on materials sent.
• Manage the number of sample materials in the office.
• Send sample books and publicity to distributors and bookshops as requested.
• Manage and clarify customer telephone enquiries and forward customer information to the sales team.
• Conduct call out campaigns and follow up calls as requested.
• Conduct the annual gratis stock count.
• Input new customer information into excel.
• Manage direct mail campaigns.
• Abide by all company rules and regulations relating to and not limited to statutory obligations, ethics and code of conduct.
• Carry out any other duties assigned by supervisor.
Requirements:
• Vocational College or University graduate
• Be able to work independently, be personable, well organized and think creatively about overcoming problems.
• Have English Language ability to TOEIC 700, TEOFL Paper 550, FCE
• Be personable and professional on the telephone.
• Previous experience of working in a customer service or administrational role.
Potential candidates who meet our requirements may apply with a full resume in English stating your current and expected salaries, availability and contact details by using our online application system.