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Client Services Manager
AEG
Honolulu, HI, United States
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Hawai'i Convention Center
Located within walking distance of Waikiki, the Hawaii Convention Center is like no other in the world. Open to the outdoors - with terraces, lanais, courtyards, waterfalls, and fishponds - this remarkable facility combines the latest in cutting edge technology with authentic Hawaiian ambience. Our cultural diversity and legendary spirit of aloha encourage attendees to see the world in a new light, so it's no surprise that people accomplish more when they meet here. Best of all, the warmth of Hawaii and its people continue to inspire, long after meetings have ended.
Summary of Position
• Promotes Hawaii Convention Center’s complete product line to maximize revenue and strategy goals. Coordinates day to day marketing efforts working closely with Director of Sales utilizing effective promotions, public relations, advertising and special events for effective results.
Essential Duties/Responsibilities
• Promotes the Hawaii Convention Center’s products and services; establishes and nurtures relationships with appropriate clientele and any other accounts that are assigned; calls on potential customers and regularly on key accounts; responds promptly to all inquiries, leads, and correspondence relating to assigned and new accounts.
• Creates and implements specific attendance building programs customized to meet client needs and affect change in higher attendance and/or prevent loss of attendance; develops and executes promotional materials to support those efforts through brochures and flyers, direct mail, telemarketing, banners, email, and other materials.
• Reviews and evaluates programs which impact revenue and market share; makes recommendations on findings, implements approved programs and evaluates results; reports on all activities and performance in relation to planned activities, including reports on promotion results, and effectiveness with detailed analysis and suggested actions for future to meet company goals.
• Assist in the long term sales efforts of HCC by attending major industry meetings along with their sales staff. Work with HCC in obtaining consistent dates in the future for return clients.
• Conducts familiarization tours, VIP’s special groups for assigned accounts or as directed. Maintains all files activity reports for all assigned accounts. Attends tradeshows, gathers publications and promotional materials of accounts to ensure HCC is properly represented.
• Performs other related duties as may be required or assigned by Management.
Experience Required
• A minimum of three (3) years of progressive experience in sales relative to booking short-term local meetings and/or events.
• Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community.
• Must exercise sound judgment in all Fiscal matters, which follow AEG and Hawaii Convention Center’s Policy, Procedures and Reporting processes.
Education Required
• Graduation from an accredited college or university with a major in business, marketing, communications, advertising or public relations.
License Required
• Valid driver license and satisfactory driving record.
Additional Skills Required
• Must have the ability to lift 50 lbs., stand, sit, crouch and bend throughout the course of daily activities.
• Must be organized and efficient with the ability to lead and direct staff.
• Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center’s clients and their customers. Ability to establish and maintain a system for assuring high standards of productivity within the department.
• Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues.
• Superior verbal & written communication skills; leadership skills; ability to receive and give instructions; ability to make presentations to company management and clients. Requires the ability to interface with all levels of employees in all departments.
• Ability to work a varied schedule including weekends and holidays, as required
• Ability to work long hours, while under pressure.
• Ability to adapt and work effectively in various parts of the facility.
• Ability to work in various climates based on the environment.
• Working knowledge of tools and equipment related to managing a multi-purpose and
world-class Convention Center facility.
• Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, and tenants.
• Must have general computer skills and a working knowledge of Microsoft Office.
• Ability to uphold the Hawaii Convention Center’s commitment to hospitality and “Aloha Spirit”.
• Must demonstrate excellent customer service.
• Knowledge of general business practices.
• Ability to thrive under pressure and execute within strict deadlines.
• Must demonstrate exceptional work habits by doing the following: respond quickly, seek learning activities, apply knowledge and skills, approach change or newness positively, take risks in learning, ensure high quality, self-motivated, take action and prioritize.
• Must demonstrate relationship skills by doing the following: nurture relationships, communicate time frames, seek opportunities, earn trust of others, communicate effectively, and build collaborate relationships.
• Must demonstrate personal attributes that encompass reliability, good judgment, integrity, ability to use key principles, persistent efforts, maintain focus, and display professional demeanor at all times.
• Must demonstrate competency to build the organization such as innovation, customer loyalty, ability to comprehend communication from others and contribute to the Hawai‘i Convention Center/AEG sustainability efforts.
• Must be able to pass a criminal background check, employment check and a drug test prior to employment but after acceptance of offer for employment.
• A satisfactory equivalent of education, training and experience in related fields and/or educational disciplines, sufficient to qualify for the requirements of position