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Manager, Network & Infrastructute Operations
Tribune Company
Chicago, IL, United States
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This role requires a proven IT leader to manage the day-to-day operations and support of a contemporary technology environment. The Network & Infrastructure Operations Manager will have responsibility for identifying and addressing performance issues, applying necessary updates/patches, ensuring compliance requirements are met and ownership of key performance metrics for the corporate network and infrastructure environments.
The unifying characteristics of the position are a well-grounded, hands-on understanding of server, network and storage systems, an understanding of systems integration and automation, an eagerness to learn quickly, develop robust support models in an agile/flexible manner, working knowledge of ITIL processes and their application in an enterprise IT environment, and the belief in the continual development of team members. A deep motivation to work with team members and colleagues to drive improvements, ability to work independently and lead by example, outstanding customer service skills, and the ability to help teams and projects successfully accomplish their objectives are essential. Ideal candidates thrive on variety and innovation in their daily work, on interaction with customers who are world-renowned leaders in their fields, and working with a wide range of technologies (open-source and vendor-supported) in a decentralized non-standard environment.
You are going to manage the infrastructure that deploys, monitors and scales out technical capabilities across the enterprise. The position will provide many interesting, hard-core technical challenges and as much responsibility as you can handle.
Responsibilities:
• Support & maintain data center infrastructure, remote office systems, and everything in between.
• Fluent in VMWare, NetApp, Windows Server, Active Directory, Infoblox and high-speed network technologies.
• Understand the following protocols: NFS, iSCSI, CiFS, and TCP/IP.
• Working knowledge of SDN (Software Defined networking).
• Working knowledge of VSAN (Virtual Storage Area Networking).
• Working knowledge of Wireless Networking (Aruba)
• Excellent management skills, demonstrated ability to deliver detailed technical documentation and manage tasks.
• Strong written and spoken English language skills.
• Develop SMART goals & objectives for team in support of IT Strategic plan.
• Demonstrated collaboration skills, working with teams and end-users; driving teams and objectives.
• Excellent written and verbal communication skills: Ability to communicate effectively with end-users, business owners, developers, managers, and systems engineers.
• Strong commitment to customer service and service enablement.
• Commitment to a leading-edge, “Work Anywhere, On Anything” technological approach.
• Lead and mentor a team of engineers on both technical and soft skills.
• Experience with high traffic large-scale applications and associated technologies (Load balancing and distributed applications).
• Perform key compliance and audit tasks, such as system access reports
• Monitor, support, configure and physically build systems; support other engineering team members as needed in their work.
• Provide expert troubleshooting and technical support of systems for supported business units. Coordinate teams in working through solutions.
• Work with colleagues to ensure smooth onboarding of new technologies into the Tribune Media environment.
• Provide monthly performance reports and lead Contiual Service Improvement Planning efforts for the network and infrastructure areas.
• Manage a 3rd party NOC to ensure 24x7x365 operational success.
Qualifications:
• 6+ years of hands-on IT experience, supporting a diverse set of Systems Infrastructure technologies and administration requirements.
• 3+ years of technical team management.
• Certification or equivalent engineering experience in multiple OS's, VM and storage systems, Windows Server, SAN/Ethernet/IB fabric management and design, storage systems (NetApp), and technical systems (VMWare/Virtualization Systems).
• 4+ years’ experience in operations management tools: Alerting & Monitoring, Provisioning & Deployment (VMWare VSphere), Configuration Repositories (SVN).
• An understanding of security requirements and technical implementation as a basic capability.
• Experience implementing ITIL processes and applying ITIL fundamentals to positively transform IT operations.
• Bachelor’s Degree Required. Master’s Degree preferred.
Tribune Media Company(NYSE: TRCO) is home to a diverse portfolio of television and digital properties driven by quality news, entertainment and sports programming. Tribune Media is comprised of Tribune Broadcasting’s 42 owned or operated local television stations reaching more than 50 million households, national entertainment network WGN America, whose reach is approaching 80 million households, Tribune Studios, and Gracenote, one of the world’s leading sources of video, music and sports metadata, powering electronic program guides in televisions, automobiles and mobile devices. Tribune Media also includes Chicago’s WGN-AM and the national multicast networks Antenna TV and THIS TV. Additionally, the Company owns and manages a significant number of real estate properties across the U.S. and holds other strategic investments in media. For more information please visit www.tribunemedia.com.