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Project Manager
Arvato
Kitchener, , Canada
Job Details - this job has expired, please see similar jobs below
Your challenge:
- Assists in developing the project plan soliciting input from other team members - Contributes in preparing cost estimates and development of proposals for all changes requested that affect the project - Assists in the planning of development projects, coordinates activities with representatives of the business - Assesses business opportunities for the further development of the business - Conducts research to recognize appropriate business location for expansion - Helps to establish responsibility for assigned projects/tasks/milestones - Establishes clear decision-making and communication processes; monitors project progress - Participates in analyzing and resolving problems associated with technical issues, project resource issues, and project integration issues - Supervises the work performed by contractors to ensure timely completion of work - Designs and prepares client facing presentations to communicate company goals and progress - Prepares and delivers summary of progress for senior management - Assists in identifying resource needs for the project; gives input to establishing roles, expectations, and goals with identified team members from the functional areas - Supports project by leveraging best practices, experiences and know-how from other resources - Understands and communicates the inter-dependencies of various systems/products in meeting customer needs and is aware of services offered by the competitor - Responsible for implementation of change requests - Responsible for continuous cost reduction, process improvement and problem resolution - Responsible for strategically developing the program for the future (technology, strategy, processes) Reports periodically business performance, status and trends to assigned account - Responsible for global communication between project teams serving as the prime point of contact between company resources in Germany and North America. - Subject matter expert for projects related to financial clients
Your profile:
- Analyze problems, detect roots and create corrective solutions - Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management - Ability to work with contractors, clients and Management to effectively coordinate projects - Business transformation and project skills - Excellent written and oral communication skills - Excellent PC knowledge including Microsoft Project, Excel and Visio - Willingness to regional and international travel as required – up to 100% - Experience working in the Financial Industry and/or clients in the Financial Industry Education Requirements - BS degree, Business Administration or related field - 2 years of project management experience - Experience in aspects of contact center management / supply chain management preferable - Experience in the consulting field preferable - Experience with Financial Industry clients is an asset
About our company:
-Provide excellent and quality customer service to our client’s customers -Keep abreast of client developments affecting customer service by reading daily updates -Handle, research, educate, troubleshoot, and resolve any type of inquiries/requests from customers -Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information for tracking and customer relationship management -Complete work within established time guidelines and metrics while maintaining strict confidentiality -Conduct self-evaluations using quality coaching tools and access personal skill development Profile for Success: -Strong & Professional Communication Skills -Proficient & Knowledgeable within a Computer, Windows, and Internet-based Environment -Effective Time Management & Organizational Skills -Demonstrated Problem Solving and Decision Making Skills -Call Center or Customer Service Skills
arvato – the spirit of solutions! We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, hightech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets. arvato is a part of arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.