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Sr. Director, HR Shared Services Technology & Content
Comcast
Aurora, CO, United States
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Summary:
Develop strategic roadmap for content management, technology and telephony programs to support a best-in class HR Shared Services organization. Assess trends and best practices in HR Shared Services Technology solutions, ensuring organization keeps pace with technology and implements innovative solutions that best serve the needs of the business, drive effective delivery of HR Shared Services and support the goal to enhance utilization of HR Self-Service technologies company-wide. Stakeholder with a diverse group of internal partners including Human Resources, Information Technology, and National Customer Service and manage external vendor relationships. Serve as a consultant transforming technical requirements into actionable solutions that support the business needs.
Responsibilities:
• Educate HR regarding technology opportunities to support the work of the HR Shared Services organization. Work with the HR organization to achieve an appropriate balance between systems autonomy and integration. Promote uniformity and consistency in application design. Reduce unnecessary applications, development efforts and use of technology
• Introduce best practices and oversee development of comprehensive content management strategy and implementation of technology to drive self-service by enhancing availability of HR content to Employees, People Leaders and HR professional.
• Research best practices, technologies and products so as to remain current on trends and developments, assess technologies and the ability to support needs of the business.
• Lead and participate in requirements analysis, design, and implementation of content management, telecom, and other technology solutions. Project manage vendors. Ensure the appropriateness and validity of tools needed and all work performed.
• Telecommunication Management, including policies and procedures, capacity planning, architecture recommendations, network security. Maintain knowledge of the business as related to network usage and requirements. Liaison with telecommunication partners and vendors for innovations as well as day to day maintenance and trouble-shooting related to technology.
• Partner with corporate teams to manage voice infrastructure, including PBX, VoIP, voicemail, call center servers, and call accounting systems. This includes day-to-day MAC, and proactive maintenance and troubleshooting.
• Analyze and determine business continuity and communications needs. Maintains awareness of potential disaster recovery issues and implements preventative procedures necessary to ensure overall optimum utilization of system resources.
Education & Experience:
• B.S. in Computer, Engineering, or Telecom discipline, or equivalent experience.
• Minimum 10 Years telecommunications/technology management experience with strong working knowledge of technical language and concepts as well as business language and concepts.
Skills:
• Excellent strategic as well as operational problem solving skills.
• Experience and working knowledge of content management philosophies, tools and best practices. Track record of implementing/maintaining content management systems.
• Demonstrated success in managing in complex technology environments and in managing 3rd party vendor performance
• Project management skills as evidenced by past successes in bringing tasks to quality completion within appropriate timelines and budgets.
• Strong communication skills, both verbal and written, with proven ability to interface with personnel at all levels of the corporation and a variety of suppliers. Problem solving collaboratively and conflict resolution and negotiation skills are necessary.
• Ability to work in a fast paced environment with potential for on-call responsibilities. with multiple/geographically dispersed locations.
• Working knowledge of VoIP Technology, PBX, Voicemail, and Call Center system functionality and a multi-site network.
• Demonstrated ability to work successfully in a team environment, assisting colleagues as appropriate, especially under pressure.
• Strong analytical and organizational skills with ability to analyze data, interpret trends and recommend solutions and alternatives.
• Ability to work in a fast paced environment with multiple/geographically dispersed locations.
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