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Technical Support Analyst
NBC Universal
New York, NY, United States
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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Responsibilities
Why NBCU Client Services?
We take our business seriously, but do not take ourselves too seriously…and we walk the talk.
We take pride in our dynamic culture and customer focus.
We are the face of Technology.
RESPONSIBILITIES
What you will do:
As the Technical Support Analyst, you will be the onsite Client Services technical support person. You will provide desktop support as well as enterprise systems engagement support for multiple business units and remote locations. You will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Cable Entertainment – Bravo, USA, SYFY, Oxygen, etc.).
• Perform break-fix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues.
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
• Provide on-the-spot training to end users on all system related needs.
• Consult with and make recommendations to customers on selection of hardware and software products to address business requirements while maintaining published IT standards.
• Consult with internal IT teams to represent client’s technical interests for project planning and standards development.
• Must be able to work flexible hours, including nights, weekends and holidays as needed.
• Perform other duties as assigned.
Qualifications/Requirements
What we are looking for:
•Undergraduate degree in a computer science or related field and/or equivalent work experience, required.
• Minimum five (5) years/IS&T Desktop and PC Support experience working in large corporate environment
• Must be able to lift up to 35 pounds.
• Must be available on-call for weekends and 24/7 as necessary
• Experience with current technology includes:
-Windows 10/7/XP, Apple OSX desktop platforms
-MS Office Suite – Office 2010 and Forward (Word, Excel, PowerPoint, Outlook) for both MAC and PC -Desktop and Laptop security encryption for Mac and PC.
-Active Directory Management -Service Now or Ticketing Software experience.
-Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support). -Servers and Storage as it pertains to desktop support
-Mobile Devices Operating systems to include Apple iOS, Microsoft Windows Phone, Adroid, and Blackberry.
• Demonstrate strong customer service attitude and demeanor
• Ability to work within established standards and guidelines
• Outstanding analytical/troubleshooting skills
• Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
• Excellent oral and written communication skills
• Excellent team player
• Professional attitude in all interactions
• Able to analyze user reported issues and provide solutions using the most appropriate tools and processes quickly and effectively.
• Ability to work in a mission critical environment.
• Self-driven engagement with excellent follow-through skills
Desired Characteristics
We hire people that believe in what we believe.
• Integrity: Do the right thing and treat people right
• Creativity: The environment and resources to dream new dreams
• Teamwork: We're smarter and more dynamic together
• Pioneering Spirit: The drive to invent the future
• Ownership: Act like an owner, not a renter
Satisfy Your Career Cravings
• Special assignments include travel opportunities to provide technical support for various, exclusive events including Red Carpet shows in Los Angeles, Sports events including the Olympics, TV Upfronts in New York City and more!
• Internal NBCU access to network with over 1,000 Technologists to learn from and pay it forward
• Access to technical and soft skill trainings both in person and on-demand
• Opportunity to participate in NBCU Employee Resource Groups and internal networks
• Recreational facilities exclusively offered to NBCU Employees, depending on work location
• Robust benefits plan and employee perks
• Successful Analysts have the opportunity to be promoted into Lead Analysts, Managers, Directors, and beyond.
• Grow in the NBCUniversal family and have access to careers across our brand, both throughout the US and Internationally