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Associate Account Manager, Membership
Atlantic Media
Washington, DC, United States
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National Journal is a premier research and insights company committed to helping organizations effectively navigate Washington. The mission is to equip the thousands of government and business leaders in the nation’s capital with the intelligence, insights, and connections they need to save time, increase efficiency, and deliver success.
Best known as one of Washington’s most trusted media brands for nearly 50 years, our expertise is unmatched with teams of specialists dedicated to government affairs, communications, and political research, in addition to exceptional journalism. National Journal’s premier products are: National Journal Leadership Council, Hotline, Race Tracker, National Journal Daily, Communications Council, Policy Brands Roundtable, Capital Exchange, Network Science Initiative, and the Presentation Center.
We are currently seeking an Associate Account Manager to join our dynamic and growing Membership team. Associate Account Managers serve as the main point of contact for member organizations and are responsible for building and maintaining strong relationships with our members to help ensure member retention.
The Associate Account Manager will:
• Lead outreach to all Congressional offices and committees, including by phone, email and in-person meetings
• Track interactions using contact management system to ensure even targeting of all offices and committees
• Lead in-person and virtual meetings with Hill contacts to engage and train staff on National Journal suite of resources
• Gather and report feedback from engagement opportunities
• Lead effort to integrate Congressional staffs’ workflow with National Journal account customization
• Manage a territory of subscribers
Qualifications of the Ideal Candidate:
• Interest and/or experience in applicable fields, such as account management, sales, or member services preferred
• Ability to build and maintain strong relationships with colleagues and clients
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service
• Excellent written and oral communication skills
• Demonstrated poise and grace under pressure
• Excellent organization, multitasking, and prioritization skills
• Strong academic record from a leading college or university
Across Atlantic Media, generally, the firm looks for two “pillar gifts” in its candidates. In all of us, these are more aspirational than actual, but they are central in our intentions.
1. Force of Intellect- Atlantic Media seeks a discipline and rigor of thought as manifested, often, in exceptional academic performance and, later, success in a professional environment.
2. Spirit of Generosity - Equally, Atlantic Media seeks what we term a spirit of generosity – a natural disposition towards service and selfless conduct.
Atlantic Media is an EOE of Minorities/Women/Vets/Disability.