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Snap Ads Review Lead
Snapchat
Los Angeles, CA, United States
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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Snap Ads Review Lead to join Team Snapchat! Working closely with the legal and product management teams, you will help develop the Snap Ads submission review and approval process for our growing team. Working from our Venice, CA headquarters, you’ll collaborate with various members of Customer Operations to build an amazing Snap Ads review team focused on quality and customer support.
What you’ll do:
• Mentor and support our Snap Ads Review Team
• Review team members’ performance, and provide feedback and training to help improve the quality of reviews
• Provide guidance on project execution and best practices
• Assess processes and identify inefficiencies to improve your team’s workflow
• Create and implement new workflows
• Review escalation and work with Legal to make final decisions when necessary
What we’re looking for:
• Experience supporting business to customer (B2C) sales online
• 1+ year of management experience
• A college degree
• Ability to prioritize tasks and work independently
• An organized and detail oriented mindset
• Effective communication and collaboration skills
• Ability to work efficiently in a self-directed environment and balance multiple workflows
• An understanding of what makes for good customer experiences
• A passion for supporting Snapchatters!