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ERP Support Analyst
Ubisoft
Shanghai, , China
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Company Description
Ubisoft is composed of over 12,000 talented people located in 28countries across the globe. With around 85% of its staff devoted to game development, Ubisoft has the 2nd largest in-house creative team in the world.
The company’s 27 different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Ghost Recon®, Tom Clancy's Splinter Cell®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.
With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.
To learn more, please visit: http://www.ubisoftgroup.com.
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.
Job Description
• Analyzes and understands the customer's needs and the encountered problems/ bugs;
• Performs functional and basic technical analysis on the assigned tickets and handles the communication with the users;
• Collaborates closely with the technical analysts in order to identify the best solution for the bug corrections/developments;
• Performs system testing and different system set-ups related to support activity;
• Provides trainings for the key and final users, providing a global vision of an integrated system;
• Creates SQLs and requests data updates in the system;
• Updates Control Data for the IT owned system setup;
• Performs regular system monitoring and data clean-up activities;
• Creates working procedures, builds-up knowledge databases and functional documentation;
• Creates quick references, configuration documents as well as the user manuals;
• Stays updated with the IT support best practices and procedures and suggest improvements;
Qualifications
Mandatory:
• Bachelor graduate
• Work experience of at least one year within the IT/ Accounting/ Customer Support department;
• SQL/ Oracle databases knowledge;
• Good written and oral knowledge of English
Represent a strong advantage:
• Knowledge of Finance and Accounting
• French is a big plus
• Knowledge of systems concepts and technologies
• Previous experience in IT, specifically in ERP-based support.
Additional Information
All your information will be kept confidential according to EEO guidelines.