This job has expired, please see additional jobs below
Junior Desktop Support Analyst
Framestore
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
Desktop Support Analysts are responsible for providing technical and user support for a network of Windows PC, Mac, iPad, Android, office applications, printers and telephone systems.
Responsibilities:
• Set up and maintain computers within a Windows XP/7 and TCP/IP network
• Perform computer administration including operating system upgrades and the installation and support of MS Office and other business software packages
• Install, maintain and upgrade computers and peripherals as required
• Diagnose computer hardware and network problems
• Help external clients with IT assistance
• Provide one to one training with end users where required
• Work with senior colleagues to resolve advanced user requests as needed
• Perform regualr moves and changes of user's workstations
• Respond to user support requests on software and hardware problems
• Provide feedback to team on methods to improve client satisfaction
Essential Skills:
• Degree or equivalent qualification in IT or a related technical field
• Experience working in a networked computer environment
• Proven knowledge of PC hardware, software and networks
• Must be self-motivated with the ability to efficiently organise multiple concurrent tasks
• Excellent verbal communication and customer service skills
• Enthusiasm and the ability to work well in a team environment
• Basic Windows, Mac and Office Skills
• Must be pro-active and work well within a team
• Must have excellent written and verbal communication skills
• Willingness to learn new skills and technology in house