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System Engineer - Connected Vehicle Services
Sirius XM
Freeport, TX, United States
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Position Summary:
Plans and implements projects to complete deployments of new Telecom PBX systems. Administers and maintains organization's Telecommunications environment.
Duties and Responsibilities:
• Diagnoses, identifies, researches and resolves problems associated with Avaya PBX, Voicemail, network trunking, Avaya CMA, MS2004/2007 IVRU, Intervoice IVRU, Verint Call Recording systems, Avaya Vectoring language, CTI systems, VOIP and SIP technologies and software, Cisco network switches, IP addressing; server hardware, OS, and application software.
• Adjunct systems (IVRU/Call Recording/Avaya CMS/CTI) hardware and software upgrades and monitoring of the systems and application servers environment.
• Reviews and establishes network requirements to provide necessary server network infrastructure for the organization.
• Assesses and determines network requirements for designing and developing hardware, software and systems solutions to provide required network infrastructure and services.
• Participates in project planning related to increasing organization's efficient IT functioning.
• Implements new Telecom and Networking projects according to plan timelines.
• Tests and analyzes software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Examines existing bandwidth to ensure network capacity and processing speed.
• Writes evaluation of proposed upgrades and expansions to corporate information systems and makes recommendation for management review.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Reviews and troubleshoots implementation of software solutions and products to ensure that they meet the organization's requirements.
• Develops and implements disaster recovery procedures for the computing infrastructure.
• Observes server hardware, software and system functions to verify correct operations.
Supervisory Responsibilities:
• n/a.
Minimum Qualifications:
• Bachelor's degree in Computer Science/Information Technology, Systems Engineering or equivalent experience.
• 2-4 years related experience in a computer/network operations environment.
• 6-8+ years related Telecommunication Administration experience.
Requirements and General Skills:
• Strong troubleshooting and problem solving skills.
• Excellent interpersonal skills and the ability to work within all levels of the organization.
• Solid understanding of networking concepts and project management skills.
• Works with other team members, including cross-functional teams, business users, and vendors.
• Mentors new and/or less experienced team members.
• Required to wear a cell phone 24 x 7.
• Occasionally work nights and/or weekend hours for major implementations to minimize impact on organization.
• Must have legal right to work in the U.S.
Technical Skills:
• Genesys IVR experience is highly preferred.
• 3-5+ years of Avaya PBX implementation and support experience.
• SIP and CTI experience are a plus.
• Verint or other similar call recording systems.
• 3+ years of VoIP experience.
Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.