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Customer Success Manager - Sales - CQ Roll Call
Economist Group
Washington, DC, United States
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Introduction:
Washington’s CQ Roll Call brings up-to-date news, analysis and insights to senior decision-makers on Capitol Hill. This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. Through more than 40 print and online products, CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight on the people and institutions that influence public policy and legislation.
CQ Roll Call’s parent, The Economist Group, is the leading source of analysis on international business and world affairs. The brands are bound together by their objective opinion, original insight and advocacy of economic, political and democratic freedom around the world.
CQ Roll Call currently has an opportunity for a Customer Success Manager (Account Manager) in our Washington, DC office. In this role you would be responsible for maintaining and growing reveune for existing accounts, overseeing the account through the entire sales cycle, and delivering a strong customer experience. You will be provided with in-house product training for the online products you will support.
Accountabilities:
In this role you would be expected to:
Manage client relationships, develop new business from existing clients and actively seek out new clients.
• Achieve revenue growth goals for assigned accounts
• Provide training & support to existing clients across specified product portfolios
• Support client hotline and live chat features during assigned times
• Renew existing business and growing the dollar values of current accounts
• Assist with prospecting efforts to find new business opportunities via phone calls
• Articulate to prospects the value proposition of every CQ Roll Call product
• Provid forecasts and reports to management
Experience, skills and professional attributes:
To succeed in this role you must have:
• Bachelors degree or equivalent experience
• A minimum of 2 years experience in sales, account management or a related field
• Strong interpersonal skills, computer skills and communication skills (written and verbal)
• Proven ability to interact, train and support clients
• Detailed oriented
• Self-motivated with excellent organization and follow-up skills
• Comfort with performance-oriented compensation plan
• Ability to work independently or as part of team, depending on the situation
• Ability to efficiently leverage staff in other functions to help you make quota
• Must be able to quickly learn and use our technology tools, including salesforce.com