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Client Partner, Client Engagement
Razorfish
New York, NY, United States
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About Razorfish:
You know that person that helps create 100% client retention, who's the primary POC for clients, who's a leader, mentor, facilitator, game-changer, and all around good peep? That's our Client Partner. Is that you?
Job Description:
The Client Partner is the primary contact with Razorfish clients. While managing across different functional teams, which includes members from media strategy, ad operations, analytics and account management, the Client Partner will work closely with clients to identify their specific needs and business objectives, and then help identify and implement media strategies that help achieve the client's goals. The Client Partner role includes P&L responsibilities from an individual and team management level.
In addition to the regular Client Partner duties, the Client Partner is responsible for mid-level leadership/guidance to:
1. Accounts that are managed by other Senior Account Directors, and Account Directors.
2. The Client Partner will provide the mentorship and training to the assigned Senior Account Directors, and Account Directors
Responsibilities:
Senior level client and industry relationships (50%)
• Ability to sell full suite of all Razorfish media services (Ad Ops, Analytics, Programmatic, Display, Mobile)
• Owns senior level client relationships and works to contribute strategic value beyond day-to-day campaign tactics and drive the strategic communications roadmap for clients.
• Shares responsibility for 100% client retention by proactively identifying client risks opportunities and managing his/her client teams to effectively respond to these client needs
• Responsible for developing annual account plans and working with team to deliver on those plans
• Develops a broader industry network of clients and contacts through speaking and publishing
• Providing thought leadership to help guide clients in the digital o Acquiring and developing long-term relationships with strategic clients.
• Build strong rapport, new and existing.
P&L Ownership (20%)
• Communicates progress of revenue to budget forecast to the web media management team throughout the year
• For specific clients, attains P&L targets through a combination of existing business contributions and new business development
• Works with team to establish effective pricing and staffing levels for each client; monitors P&L fluctuations to proactively identify risks and opportunities.
• Orchestrates cross functional teams to achieve strong client results
• Generate invoices on schedule and collect fees using guidelines set by the Razorfish finance department
• Accountable for integrated client results across all relevant products/services
• Responsible for completing successful contract negotiations.
• In combination with others, consistently cultivates a portfolio of new business efforts.
Management (20%)
Internal management activities:
• Mentors team and champions continuous improvement throughout the organization; achieves recognizable improvements in the skill level and P&L performance of his/her team
• Drives the success of all performance management initiatives and programs with emphasis on the successful completion of all performance review processes
• Works cross-functionally with other managers in the to identify and resolve any business issues
• Leading highly skilled client delivery teams to enhance and deepen client relationships
• Actively leads in areas such as regular update meetings, ongoing communication, etc.
• Maintains a low staff turnover across the engagement
• Works with the sr. management team on strategic business and employee initiatives.
• Manages resource management matters to the best interest of the client and office.
• External management activities:
• Aggressively attracts, markets and recruits top talent for RF
Performance Development/Training Contributions (5%)
• Actively participates in the training and development activities of the office by leading training sessions, digital workshops, and other performance development/training activities.
Culture change agent (5%)
• Owns and delivers against one or more overarching office initiatives/goals
• Champions positive change and a creative, collaborative work environment
• Commit and follow four core values (Passion, Accountability, Creativity, Teamwork)
• Evangelizes a culture in which losing is not tolerated and continuous improvement and growth is a universal expectation
Qualifications:
• 10+ years of related industry experience, preferably consulting, interactive, agency or direct marketing experience
• College degree required, MBA or other advanced degree preferred
• 7+ years of demonstrated track record of developing senior level client relationships - strong client references are necessary
• Proven experience in managing teams of 10+ people and in working cross functionally across an organization
• Strong knowledge or experience in marketing and advertising, with particular emphasis on interactive media, direct marketing, strategy, analytics, technology, and new emerging trends.
• Recognized industry expertise in product and services for one key industry. (e.g. retail, automotive, financial services, tech, pharma) Marketing expertise a plus in existing relationships with Business, IT or Marketing executives within Fortune 2000 companies
Skills & Knowledge:
• Creative thinking and analytical problem solving
• Deep media expertise across a range of digital tactics
• Understanding of how the pieces needed to develop and execute digital strategies in partnership with offline agencies
• Strong interpersonal and communication skills
• Ability to collaborate effectively at all levels and functions
• Strong client-service orientation
• Track record of leadership, coaching and mentoring abilities
• Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines.
• Sound business acumen; strategic skills; common sense
• Ability to lead a team effectively and provide direction to other members on the team
• Strong negotiation skills
• Industry experience with digital transformation solutions
• Demonstrated prowess in all MS Office programs
This is for full-time employment
Brand
Motivated and inspired by what's next, Razorfish helps its clients navigate the unknown, drive change and transform business. One of the pioneers of marketing in the digital age, Razorfish has a unique blend of technology, creativity and media at its core. Our world class capabilities in strategic consulting, experience design, brand building, technology platforms, data services, retail/commerce and media services enable transformational work for clients including McDonald’s, Mercedes-Benz USA, Microsoft, Nike China, Unilever and Uniqlo. Razorfish’s team of 3000+ experts spans 20 regions, including Australia, Canada, China, France, Germany, Hong Kong, India, Italy, Japan, Singapore, the United Kingdom and the United States. Razorfish is part of Publicis Groupe. For more information, visit Razorfish.com, like us on Facebook or follow us on Twitter, Weibo and Instagram. Razorfish. Here for tomorrow.™