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Account Manager
Yelp
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Yelp is seeking driven Account Managers with a commitment to providing exceptional customer support and consultation to our small business advertisers. As an Account Manager you will be responsible for all post-sales support of small businesses advertising on Yelp.
Responsibilities:
• Provide exceptional customer support and consultation via phone and email leading to advertiser retention, revenue retention and growth.
• Proactively manage advertising packages to ensure an overall great experience with Yelp.
• Skillfully communicate to clients the value of Yelp advertising to show ROI.
• Identify upsell opportunities. Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.
• Be an expert on Yelp’s products, services and systems. Represent Yelp and act as a positive member of our vibrant and growing company.
Requirements:
• Bachelors Degree or 5+ years of relevant client facing experience.
• Computer Proficiency
• Ambitious (you never settle for mediocrity)
• Strong interpersonal communication (both verbal and written)
• Experience in account management, sales, advertising or small business a plus
• Ability to receive and implement feedback immediately
• Strong belief in proactive rather than reactive approach to handling clients and problems
• Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
• A passion and deep understanding of customer service and business growth
• Excellent time management and organizational skills with the ability to track numerous details
• Ability to multi-task and adapt to change in a fast-growing environment
So - What’s in it for you?
• We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
• Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)15 days PTO and 11 paid holidays
• Monthly gym subsidy
• Employee stock incentive
• Employee Stock Purchase Plan
• Flexible Spending Account
• 401k program with employer matchFully stocked Yelp kitchens
Send us your Cover Letter and Resume today to be considered for the Account Manager position.
Yelp values diversity. We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.