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Director, Digital Identity
E*Trade Financial
Alpharetta, GA, United States
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Who We Are
More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.
About the Role
Director, Digital Identity will report to the VP, Information Security Information to address the partnerships, delivery and innovation within E*TRADE’s digital identity services. The candidate will lead the overall technology strategies, product framework, and implementation. The digital identity service is intended to enable consumers to establish, maintain and use their digital identity data for digital initiative interactions with low friction, high security, and privacy/consent controls.
What You'll Do:
• Provide day-to-day leadership over engagement teams comprised of both new solution and maintenance/break-fix driving the stability and growth of digital experience solutions and web/mobile/social digital marketing technologies.
• Work closely with our Product and Technologies teams on the changing digital footprint needed to drive successful customer interactions
• Provide technical product ownership and oversight of all digital identity initiatives, including establishing the technical vision and prioritizing implementation activity across multiple engineering teams.
• Provide thought-leadership to staff and our internal partners related to solution architecture, solution capabilities, applied SDLC and application maintenance operations.
• Lead implementation teams to ensure quality, completeness and timeliness of solution delivery.
• Manage engagement economics & risk
• Serve as first-line of escalation from the project delivery teams
• Stay abreast of latest digital & customer identity trends and all E*TRADE’s product offerings to integrate into annual planning efforts, business development & product efforts and overall technology and business direction
• Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, staff and client and risks. Escalate critical issues appropriately.
• Responsible for overseeing and implementing continual process improvement initiatives; both corporate driven as well as individually defined.
• Understand the nature of what Customer Identity Management is, what identity techniques and products are part of the landscape, and the importance of quick wins and agile approach to delivery.
Qualifications
You Must Have:
• At least 6 years of doing customer experience/innovation projects
• At least 1 year of completing projects such as: customer password resets; customer login; customer two-factor and/or customer on-boarding
Even Better If You Have:
• Have driven the innovation behind customer projects
• Worked with customer authentication tools such as ForgeRock, Gigya, etc.
• Worked with techologies such as Payfone or Teletime
We offer a competitive and comprehensive benefits package.
E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.