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Content Strategy Director
Akamai
Cambridge, MA, United States
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Overview
We’re looking for a highly motivated Content Strategy Director to join our UX leadership team. This role will define and lead a content strategy practice, including Akamai’s product voice and tone, UI content, product documentation, and API documentation. This includes partnering closely with a team of other UX practice leaders, as well as managing a wide range of content professionals.
The Content Strategy Director will continually collaborate with their peers on the UX leadership team to contribute to the team’s mission of improving Akamai experiences, advancing a user-centered mindset, and delivering sustainable culture change based on Akamai’s unique culture. They will also drive coordination with engineering, product management, customers, and others to determine requirements and establish new publishing strategies, as well as partner with leaders from Developer Marketing and Corporate Marketing to form a shared vision for Akamai’s voice and tone and its application across the end-to-end experience.
As a Content Strategy Director, you will be responsible for:
• Managing a globally distributed team of technical writers, editors, content strategists, information architects, and tool-smiths across Akamai
• Helping establish, plan and administer the overall strategy and goals for content – this includes in-product UI text and contextual help, product documentation, API documentation, learning modules and paths for self-service, and content publishing through our existing channels of Control Center portal UI and our public-facing documentation site: Learn Akamai
• Advancing a multi-year, end-user and developer-focused strategy to simplify documentation and user assistance towards a web-first product experience
• Maintaining cross-Akamai partnerships with senior leadership to evangelize strategy and execution
• Understanding the different UX disciplines (research, design, content, strategy), their responsibilities and unique contributions, and ensuring the team is using all four disciplines together to design world-class products
• Leveraging our DITA/XML repository to increase content consistency, creating process efficiencies, and pursuing business benefits like single-source content reuse
• Building a world-class reputation for Akamai’s product content
• Establishing metrics and methods to measure the impact of content over time
About the Team
Akamai’s User Experience team designs our customers’ end-to-end experience—including how they buy and try Akamai, and how they use and manage their Akamai products and services. The experience occurs through APIs and our customer portal, “The Control Center,” and is in service of our customers, channel partners, and internal staff.
The UX team is made up of four highly collaborative disciplines: Strategy, Research, Design and Content. As the collective voice of the user, the team strives to create connected and intuitive experiences that accelerate both end users and developers to achieve success—as they define it. To do so requires improving the user experience, scaling a user-centric approach internally, and seeding the cultural transformation required to do so successfully.
Qualifications
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
• 12 years of relevant experience and a Bachelor’s degree or
• 10 years of relevant experience and a Master’s degree or
• 7 years of relevant experience and a PhD
Required Skills
• 10+ years of experience in technical writing or editing
• 7+ years of leadership experience including recruiting, supervising, mentoring and managing the performance of team members
• 5+ years of implementation experience with content management systems (CMS) and associated roles and workflows
• 3+ years of experience with task-based writing and single-sourcing methodology (DITA/XML)
• 3+ years of experience enabling a developer audience with API documentation and workflow support
Desired Skills
• Experience working as part of a cross-functional user experience team (e.g. designers, writers, researchers)
• Experience with a wide variety of organizations: enterprise, consumer products, large and small
• Strong experience developing editorial style, style guides and standards
• Experience driving sustainable culture change in a large, matrixed organization
• Ability to drive innovation for content management
• Deep expertise in user-centered methodology with a proven track record of successful product or service launches
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.