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Area Vice President - Service Cloud
Salesforce
San Francisco, CA, United States
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Sales
Job Details
The Area Vice President (AVP) will lead a growing Service Cloud business. The role reports to the Senior Vice President and will be based at our headquarters in San Francisco.
This leader will create an organization recognized for high-growth, long-term sustainable success and its commitment to Salesforce values:
• Trust
• Customer Success
• Innovation
• Giving Back
• Fun
• Equality
• Wellness
• Transparency
Key outcomes for the new leader
• Maintain and improve the year-on-year growth %
• Position Salesforce as the #1 platform for customers to achieve customer success.
• Align and coordinate product, customer success, and services teams to deliver incredible success for our customers.
• Build a sales organization recognized for its ability to attract and retain the most talented individuals in our industry
• Drive long-term employee success with a focus on coaching, development, and building high-performance teams
• Use and scale best practice from across the wider Salesforce business.
Core Responsibilities
Position the business to grow successfully beyond its current targets, increasing the revenue of the business significantly year on year. Operating in a high-growth environment, this will likely be achieved by:
Leading the Service Cloud sales organization, developing and expanding our footprint.
Developing partner and reselling ecosystems, creating effective and motivated indirect sales channel, identifying and managing new business channels, partnerships, and routes to market
Profile
Strong sales, people and cultural leader, with high intellectual and emotional intelligence.
Executive presence, with natural credibility and high in emotional intelligence, experience in designing and executing on the strategic vision.
A background developing and growing enterprise software sales organizations
Customer orientated, with high levels of engagement, and market focus.
Track record of attracting top talent, growing and managing a team of high performers, developing the next generation of talent at Salesforce, and building a balanced team
Solid operational skills (Execution focus, sales orientation) with track record translating business objectives into specific goals
Provide strategic direction and focus to the sales team, driving a culture of strong execution, orientation towards developing new business, expanding existing ones and ensuring high retention rates on existing accounts
Utilizing internal and external C level resources to build a compelling, consistent vision for our customers
Engaging functionally all internal teams (Account Management Marketing, Sales Strategy, Finance, Employee Success, Recruiting) to fully utilize resources
THE CANDIDATE
• A leader with a proven track record in building, inspiring and motivating a complex, matrixed sales organization recognized for its culture, as well as its results.
• Examples of inspiring new and existing customers to commit to a journey of transformation, utilizing technology as a platform.
• Day-to-day, driving and managing a sales business with a strong cadence of deal closure on a monthly and quarterly basis; track record of consistent overachievement of quota and revenue goals
• Strategic sales experience and revenue achievement selling multiple enterprise S/W offerings, while building satisfied, loyal and reference-able customers
• Significant experience in enterprise software sales (ideally in CRM, Service or Commerce); ability to genuinely sell to C-suite and possessing high-level executive presence
• Consultative sales skills and ability to construct and articulate strong business case and ROI, strategic account planning and execution skills
• Excellent operational/analytical skills - reporting, forecasting, data analysis skills; operations management experience
• C-level engagement and negotiation, account strategy, domain expertise, executive selling, large deal management and team leadership
• Bachelor’s degree preferred
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.