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People Lead
WeWork
New York, NY, United States
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WeWork is seeking an extremely talented, hands-on, member of our People Team (HR) who demonstrates empathy and delivers results. This role is based in New York with minimal regional travel (10%). The ideal candidate will be a broad 'generalist' who will thrive in a highly dynamic, high growth company, capable of delivering results in a very short period. The person in this role must be able to effectively engage and influence employees, managers, and leaders at all levels. The successful candidate will play a key role in the success of the organization by offering guidance and assistance in the areas of: onboarding, performance management, employee relations, employee assistance, compliance and HR best practices.
Who are you:
The People Lead is a hands-on leader that provides full cycle Human Resources support to our CSA teams in the East. The role is critical in executing our people initiatives, providing great employee support, and driving HR functional excellence and process improvement as we build and grow this team.
This position will report into the Senior Manager, People, and will be part of a team that deeply cares for one another, works harmoniously together and all share in the values of the company and desire to be the best in the world - all while ensuring we are having fun!
Responsibilities:
• Be comfortable with high volume workload and not be afraid to "roll up your sleeves”
• Serve as first point of contact of people questions and concerns ensuring outstanding customer focus by delivering value-add, best in class (HR) support
• Support employee onboarding leveraging regional and HQ support
• Assist new hire benefit enrollments; assist with benefit administration and open enrollment as needed
• Help drive employee recognition programs
• Aid employees; answer questions, offer support, address concerns; resolve issues quickly by actively listening and making recommendations for resolutions; escalate situations as necessary
• Give daily, high quality advice and service to leadership on employee relations and performance management issues
• Offer regular insight and suggestions for improvement
• Recommend, develop, and execute HR related programs, processes, and projects to help improve the employee experience
• Work directly with managers in all departments to support them in effectively managing their teams and managing performance
• Lead employee relations across the region. Provides both solutions and training to managers and employees on people issues.
• Conduct exit interviews
• Work with managers to identify training needs and partner with centralized HR team to leverage HQ resources as well as identifying opportunities to curate content and delivery
• Establish and manage ongoing strong relationships with key stakeholders
• Deliver on business-critical People Team initiatives and projects
• Ensure that HR systems are kept current
• Support managers with self-serve HR systems
• Partner with payroll to ensure any questions are answered in a timely way
• Develop and maintain knowledge of industry trends and employment legislation and ensures company’s compliance.
Qualifications:
• Bachelor's degree in business administration, Human Resources or related field is required
• Excellent communication including written, verbal and listening skills.
• Must be detail oriented with a sense of urgency, organized, strong problem solving skills, ability to work independently as well as on a team, ability to multi-task, prioritize and meet deadlines.
• Ability to handle confidential documents/information and maintain confidentiality is a mandatory.
• Ability to apply policies fairly and consistently while accepting variations in case by case situations.
• Experience leading projects
• Experience working with diverse groups of people and providing support through difficult situations
• Understanding of the customer service/customer experience issues related to member-facing business.
Preferred Qualifications:
• Proven ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative
• Experience partnering with business managers and leaders in a dynamic business setting
• Strong analytical capabilities and ability to influence managers/leaders with data-driven recommendations to improve performance, retention, and the employee experience
• Strong understanding and ability to be highly productive and influential in a matrixed management environment
• Experience in a high-growth organization -- retail, hospitality-oriented or membership/subscription business is preferable,
• Speaks English and Spanish fluently