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Director, Street-side Operations
E*Trade Financial
Jersey City, NJ, United States
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THE COMPANY
E*TRADE is a leading financial services company and a pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the company has long been at the forefront of the digital revolution, offering easy-to-use solutions for individual investors and stock participants. Founded on the principle of innovation and determined to level the playing field for individual investors, E*TRADE delivers digital platforms, tools, and professional assistance to help investors and traders meet their near-and long-term investing goals. The Company provides these services both online and through its network of customer service representatives and financial consultants – over the phone at two national branches and in-person at 30 E*TRADE branches.
RESPONSIBILITIES
This leadership role is part of the Street-side Operations team and offers a unique opportunity to work in a critical function at E*TRADE. A successful candidate will be responsible for driving transformation and continuous improvement, leading multiple functions and managing relationships with internal stakeholders and external vendors. This candidate is also expected to foster a strong culture of risk awareness and control.
Role Responsibilities:
• Provide direction and guidance to direct reports and team to create and foster an environment of continuous improvement
• Partners with internal functions to scope, define and implement process enhancements
• Communicates business strategies and objectives within area of responsibility, ensuring team goals are properly aligned to overall success of the firm
• Proactively manage E*TRADE’s relationship with our Operations vendor ensuring all processing meets or exceeds regulatory requirements
• Promote an environment in which company values, ethical framework, and diversity are at the center of decision making and applied in our approach to business solutions
• Act as a role model and encourage a culture of high performance in relation to team / department objectives and goals
• Produce both regular and ad hoc Management Information (MI), analysis and insight to clearly display progress in delivering objectives and goals
• Implement effective people management by utilizing talent and career management framework with a view to recognizing and retaining top performers
• Take ownership and provides oversight to the performance of processes and controls within the team, ensuring they are completed in a timely and effective manner
• Escalates risks to senior management and related stakeholders. Takes ownership of potential risk issues and actively participates in their resolution to ensure client satisfaction and to minimize exposure to the firm
• Build strong relationships with internal stakeholders in order to create highly collaborative partnerships
REQUIREMENTS
Experience:
• Deep understanding of the following Operations functions: Physical Securities Custody, Securities Lending Operations, Mutual Funds, Corporate Actions, Settlements, and Purchase & Sales
• Experience in a leadership role and able to work in virtual global teams within a matrix organization
• Knowledgeable in the following areas: Reg SHO/204 and Customer Protection rules related to client fully paid segregation
• Experience managing a large scale vendor relationship
• Excellent communication, influencing, and presentation skills.
Certifications
• Series 99 or Series 7
BENEFITS
We offer a competitive and comprehensive benefits package.
E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.