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Senior Program Manager
Amazon
Seattle, WA, United States
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DESCRIPTION
Amazon is seeking a delivery-oriented, strategic project/program manager to join our Operations and Customer Service talent acquisition team. This role will focus on strategic team operations and new high impact innovations such as providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com, strategic sourcing including diverse talent innovations, driving process improvements across the organization, identifying new opportunities for high impact delivery of services, and leading projects to provide optimized services to our recruiters, candidates and hiring managers.
The candidate will have a proven record of full cycle project/program management, from conception and design through implementation, measurement and continuous improvement, preferably with independent or start-up experience.
Responsibilities will include:
• Managing multiple program areas - maintain ongoing operations, track delivery against program objectives and implement proposals to improve program services and efficiencies
• Executing organization-wide initiatives — define project plans, assemble resources, manage implementation activities, and develop all processes associated with program roll-out and ongoing support
• Identifying new opportunities — assess and prioritize program/process needs based on leadership/business needs, candidate needs, or team/efficiency needs
• Improving external recruiting and on-boarding services - represent company and candidate interests in the selection and implementation of external recruiting and on-boarding vendors, monitor SLAs, provide ongoing feedback, and address service issues
BASIC QUALIFICATIONS
• 5+ years of relevant program/project management experience including financial accountability
• Bachelor’s degree or equivalent post-secondary degree in business, HR or related field
• Experience leading cross-functional projects with demonstrated expertise leading without authority to achieve results
PREFERRED QUALIFICATIONS
• Ability to develop and implement operational processes and procedures across geographically distributed teams with demonstrated operational excellence outcomes
• Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment
• Passion for candidate experience and demonstrated success in delivering excellent experiences
• Excellent written and verbal communications skills
• Previous experience in strategic sourcing, diversity programs, and business management
• Master’s degree or MBA preferred
• PMP certification preferred
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation