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Director, Technical Program Management
Salesforce
San Francisco, CA, United States
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Director, Technical Program Management, Sales Cloud
About you...
• Love to wear multiple hats.
• Leap tall buildings in a single bound, bringing the whole team with you.
• Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.
• Highly functional in a dynamic, challenging environment.
• Comfortable bending between the tactical and strategic.
• Top-notch executive presence and communications superstar.
Top 5 reasons to join our team...
• Thrive in a culture of ownership, delivery, and innovation.
• Drive the end-to-end delivery of world-class technology solutions.
• Be a catalyst for change in the realm of World-Class Technology and Products.
• Enjoy a hyper-transparent flow of information, conversation, and ideas.
• Innovate and invent the future of Agile and Social program management.
Responsibilities:
• Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional support.
• Working with multiple delivery teams to take ownership and accountability of technical project planning and delivery.
• Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis. Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
• Manage 'program/feature' dependencies across multiple teams, scrum teams, functions, divisions and stakeholders.
• Utilize Agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning; promote continuous improvement.
• Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep teams moving forward.
• Provide "go to" leadership, transparency, and visibility to the entire Technology & Products organization.
• Seek to continuously grow by proactively seeking and embracing constructive feedback. Provide the same level of feedback to colleagues to encourage an open and collaborative culture.
• Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers. Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program.
• Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.
• Must be comfortable navigating the chaos that comes from building new products across platforms.
• Great relationship building and facilitating connections across teams and clouds.
• Able to articulate technical requirements across multiple stacks.
• Happiest when adapting best practices and previous experience to find solutions that work well for the teams involved.
• Able to travel if needed.
• Comfortable working with highly distributed teams.
Experience/Skills Required:
• 10+ years of strong Enterprise Software program management experience on progressively more complex and simultaneous programs.
• 6+ years years of solution management experience for infrastructure, software, or data services (SaaS experience).
• Thorough understanding of enterprise software development processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile methodologies.
• Previous coding experience a plus.
• Thorough understanding of Agile software development and infrastructure processes.
• Excellent analytical and problem solving skills with a history of hands-on leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment consisting of software engineering, infrastructure, product management, and business operations.
• Ability to establish credibility and rapport with executives and technical and non-technical team members alike.
• A service oriented minded person who "Thinks Customer."
• Strong organizational, project management, analysis, and communication skills.
• Comfortable bending between the tactical and strategic.
• Ability to manage/juggle competing priorities without loss of efficiency.
• Thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.