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Customer Care Agent - Spanish Speaking
Veritas
Heathrow, FL, United States
Job Details - this job has expired, please see similar jobs below
Company Overview
Veritas helps customers transform their data into information, and those insights into competitive advantage. Nearly 90% of Fortune 500 companies already use Veritas core solutions and these solutions catalogue the 1.5% of target rich data today.
Responsibilities:
• Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution.
• Quickly respond to customer calls, web cases, emails and chats.
• Deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed.
• Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents.
• Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty.
• Facilitate a positive and productive team environment.
• Leverage collaboration as a tool to solve business and customer problems.
• Must be able to work the 10-8pm shift.
Qualifications:
• Minimum of 2 years Customer Service experience (or equivalent experience).
• Experience in or strong interest in the Software and Technology industry preferred.
• Experience in customer relationship management tools such as Salesforce.com is preferred.
• Experience in Enterprise Resource Planning tools such as Oracle is preferred.
• Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities.
• Excellent business communication skills (spoken and written)
• Advanced problem solving/troubleshooting skills.
• Ability to explain complex ideas in simple terms.
• Proficiency in Microsoft Office Suite.
• Role requires specific language capabilities: Fluent in English.
• US Citizen.
• Bilingual in Portuguese/English required