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Senior Director, Merchandising
Groupon
Chicago, IL, United States
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Based in Chicago and operating in major regions globally, we are a local e-commerce marketplace where people discover and save on amazing things to do, see, eat and buy in their neighborhoods. We're enabling real-time commerce across local businesses, travel destinations, consumer products and live events. At the same time, we provide merchants with the resources and tools to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward.
We are seeking an exceptional professional to lead Merchandising across Groupon in North America. The Head of Merchandising will own seven diverse lines of business (Goods, Travel, Things To Do, Health & Beauty, Restaurants, Home & Auto and Retail) to market to 50M+ consumers and deliver over $3.9B gross billings in North America.
This key leadership role will optimize messaging across 1.3B weekly email and push consumer touchpoints. The Head of Merchandising will oversee Merchandising teams supporting each local business, end to end merchandising operations, and all North American asset allocation, merchandising campaign development and calendar management. You will be a Business Owner and Partner with:
• Marketing Teams - SEM, Display, Affiliate, SEO, Social, Brand/Offline
• Relevance (deal assignment algorithm) Product & Engineering
• Merchandising Product & Engineering
• Mobile + Web Apps Product
• Creative Services Teams
Responsibilities:
• Develop asset allocation strategy, campaign development, and promotional activity to deliver P&L
• Translate North American business priorities into operational tactics with marketing channels, product teams, GM’s and creative services to achieve financial and strategic goals
• Ensure high degrees of collaboration between leaders, dotted line and direct (Product, Engineering, Marketing, Creative Services and Revenue Management)
• Take unstructured problems and drive analysis. Ability to manipulate complex data and move past simple insights into actionable recommendations
• Conduct statistical tests for merchandising optimization
• Optimize workflow and improve processes to maximize cost saving opportunities across the organization
• Build a winning culture that encourages innovation which results in significantly enhanced business performance
• Build amazing teams; establish motivating stretch objectives for team members that align with company objectives; encourage coaching and mentoring, focus on the development needs of employees and ensure collaboration and teamwork
• Effectively balance efficiency improvements and placing bold bets on growth
Qualifications:
• 10+ years of experience in eCommerce and/or general management and/or strategic consulting
• Breadth of experience is valuable, e.g. marketing, business strategy, analytics, product, etc. within e-commerce
• Must have Merchandising, Online Marketing or P&L experience within e-commerce company with revenues >$100M
• A demonstrated track record of development and execution of creative, innovative strategies to meet both the right long term outcomes and short term results
• Demonstrated strength in conceptual strategy and execution
Personal Attributes:
• Roll up your sleeves management style
• Must be able to see the bigger picture and understand relationships between complex issues when problem solving
• Anticipates, mitigates, and manages risk to top and bottom line - both short term and long term
• A relentless focus on data-driven decision making
• The ability to lead and influence across diverse stakeholder groups
• Polished yet scrappy, entrepreneurial, self-starter who can manage multiple projects simultaneously and drive them to completion effectively. Ready for the demands of a high energy, fast-paced company environment
• Creative thinker who can come up with innovative and effective ways to ensure all goals are met
• Strong leader who can command respect and build a high-performing team.
• Strong strategic thinking skills, as well as exceptionally strong communication skills
• High impact personality; highly energetic and enthusiastic; unpretentious; hands on operations style and approach.