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Vice President, Technology Account Management
MasterCard
O'fallon, MO, United States
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Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Vice President, Technology Account Management
Overview
The Technology Account Management (TAM) segment lead role is enhanced with a focus on supporting Processor & Community Institutions (P&CI), Acquirers, Core Merchant, Digital Merchant and Mastercard Academy. The TAM segment lead and their team are responsible for all aspects of technology and operational relationship with customers and their overall operational relationship with Mastercard. The TAM team lead must have a thorough understanding of segment business plans, operational environment, and use of Mastercard products/services. In addition, the TAM lead representative liaisons to other account team members (Advisors, Product, Marketing, etc.) and with the Mastercard Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. This role will also be responsible for creating and contributing to the high performance culture within the Technology Account Management team, and overall Customer Delivery organization.
• Do you thrive in a fast paced customer facing environment?
• Are you passionate about supporting the operational and innovation aspects of the payments industry?
• Do you have a strong ability to build relationships, influence and lead cross functional teams of internal and external stakeholders to drive change?
Role
• Oversee the strategic development and execution of TAM support for the Processor & Community Institutions (PC&I), Acquirers, Core Merchant, Digital Merchant and Mastercard Academy.
• Set clear goals and objectives for the Technology Account Management employees supporting the segment(s) and oversee achievement.
• Provide regular coaching to enhance employee’s performance in achieving customer and personal objectives.
• Collaborate with other team leads to develop strategies to enhance TAM contribution to NAM business objectives.
• Collaborate with CAMs and NAM regional product to drive prioritized NAM initiatives.
• Coordinate and integrate annual and ad hoc business planning with customers and internal partners to prioritize strategic, mutually shared objectives.
• Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.
• Provide Voice of Customer feedback into proposed product development initiatives and rule changes.
• Build, grow, and manage operational and technical relationship with Customers in market.
• Grow and manage close working relationships with customer's executive- and decision-making-level contacts.
• Lead team with focus on identifying training opportunities and close the gap to improve customer ease of doing business with Mastercard.
• Drive customer and internal staff to ensure compliance with all Mastercard technology enhancements.
• Identify opportunities to grow Mastercard and customer revenue utilizing existing technology capabilities or through innovation and development of new capabilities and presenting leads to NAM GP&S and/or Account teams.
All About You
• Ability to work effectively across all segments of Mastercard and the customer’s organization.
• Extensive knowledge and demonstrable application of customer’s service principles and financial industry/banking operations and business practices.
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
• Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
• Project management and implementation skills required; technology and operations related skills required.
• Extensive account management experience with outstanding interpersonal and negotiation skills.
• Strong analytical/problem solving and planning skills.
• Articulate and creative, adept at delivering stand up presentations.
• Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard products & rules and competitive solutions within the US market.
• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
• Travel will be required (up to 50%).
• College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.