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Director of Security
Benchmark
Orlando, FL, United States
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Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us, become a part of our family at The Grove Resort & Spa, home of “Beesly the Bee”, a NEW Upscale Resort in Orlando Florida. Discover the unexpected, where every experience is given that extra touch.
Inspiring ways to “Bee the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Bee the Difference” Culture. We provide benefits for Fulltime employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability andCritical Illness and Accidental Insurance.
Company 401 k and Employee Assistance Program is available to ALL employees including complimentary lunch, uniforms, and a continuous education opportunity with our Grove Graduate Program.
Our NEW destination. Yours to discover.
The Grove Resort & Spa, where we have perfected the art of meeting your high expectations.
Job Description:
BASIC FUNCTION:
Directs and oversees the implementation of all safety and security programs for the purpose of providing protection and a sense of well being to all guests and employees.
QUALIFICATIONS:EDUCATION,KNOWLEDGE, TRAINING, & WORK EXPERIENCE
v Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
v Experience: Must have previous Security Management/Supervisory background. Prior law enforcement, military experience preferred..
v Licenses or certificates: No special licenses required. CPR/AED certification and first aid training preferred.
v Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).
v Other: Applicants with additional language skills preferred.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to become certified in CPR / AED / First Aid within 90 days from employment.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 70 lbs. Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.
ESSENTIAL FUNCTIONS:
1. Interview, select, review and counsel security officers to maintain order throughout the hotel. Train new employees according to all corporate specifications including documentation. Assign duties and schedule staff, balancing needs of hotel and productivity standards. Monitor staff activity and coach subordinate performance.
2. Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop and administer safety incentive programs. Chair Safety Committee and enforce safety shoe program. Develop, revise, and advise key personnel of emergency procedures.
3. Investigate accidents, thefts, property loss and unlawful activities. Document details and advise management. Track departmental safety records and document medically treated and non-treated injuries.
4. Coordinate and monitor for efficiency safety and security related programs for overall hotel including: lost and found process, auditing of issuance of hotel keys, chemical, CPR and Fire Preparedness training, Manager on Duty schedules, evacuation drills, etc.
5. Compile and distribute departmental reports such as property loss correspondence. Read incoming correspondence and disseminate pertinent information to staff members.
6. Organize and conduct departmental Manager on Duty and Safety committee meetings. Attend and participate in other required meetings.
Other:
Regular attendance in conformance with the standards is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
MARGINAL FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
• Participate in Manager on Duty coverage program, constant monitoring throughout hotel and troubleshooting problems.
• Answer security telephone and responds in a timely manner based on priority.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Conduct hotel locker inspections.
• Escorts guests and employees as required to parking lots, provide same for employees carrying house banks.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.
• Other duties as assigned by the Supervisor.
We are an Equal Opportunity Employer M/F/D/V
"We are a non-smoking property"