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Team Leader
Fidelity Investments
Westlake, TX, United States
Job Details - this job has expired, please see similar jobs below
Do you have a dream to lead in a dynamic environment where Customer and Associate Engagement are always top of mind?
The Team
• Manage a team of associates who are focused on providing world-class service to our Fidelity PI clients
• Develop and coach associates to effectively, accurately and efficiently meet our client's needs
• Drive culture and associate engagement through mentoring, development and a highly customized and personalized approach to team leadership
• Motivate, encourage, and drive excellence in customer interactions through servicing our clients and supporting customer success though CSS
• Provide mentorship and feedback to associates regarding performance, customer relationship building, and career development
The Expertise You Have
• Proven leadership experience
• Series 7, 9/10, and 63 required or must obtain within 120 days
The Skills You Bring
• Your proven mentoring skills with working knowledge of Situational Leadership and Extraordinary Coach
• Your ability to balance leadership and supervisory responsibilities
• Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success and reward
The Value You Deliver
• Building Associate Engagement that mirrors the Customer Experience we deliver
• Helping associates realize their own personal definitions of success
• Supporting the growth and development of our newest associates
• Protecting the Fidelity brand through active supervision of associate interactions and transactions