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Marketing Program Management Senior
Freddie Mac
Mc Lean, VA, United States
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Position Overview
Senior Trainer in Financial Services Industry
Freddie Mac’s Customer Education department is seeking a senior-level Trainer to develop and deliver customer-facing materials across several mediums, including webinars, in person training and tutorials.
This position is responsible for providing educational support on multiple applications and underwriting policy. Knowledge of the mortgage industry, specifically mortgage underwriting is required.
Responsible for planning and implementation of marketing programs and/or projects that support organizational marketing objectives for volume, profit, customer retention and satisfaction. Works under limited direction independently determines and develops approach to solutions. Work is evaluated upon completion for adequacy in satisfying objectives. Represents the organization as the principal customer contact on contracts and often performs project leadership role. Interacts with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines. College Degree or equivalent experience; advanced studies/degree preferred. Typically has 5 - 8 years related experience.
*Position Overview :
Freddie Mac is a recognized leader in the area of mortgage training. We are looking for a seasoned mortgage professional who has experience in the Loan Origination area. The individual will be responsible for the planning, development and implementation of training program and materials to support program, policy and technology platform training needs.
Responsibilities Include:
•Recognized Subject Matter Expert in origination with an emphasis in (AUS) automated underwriting system including processing and underwriting.
•Utilize consultative skills to perform needs and/or gap analysis to determine training strategies and plans to meet customer needs. Includes both broad roll-out and customized training engagements.
•Proven ability to facilitate both in-person and distance learning training sessions.
•Ability to build and maintain solid relationships/partnerships with customers across all segments.
•Knowledge of Instructional Design principles and best practices. Well versed with Adult Learning Principles and capable of creating varied training solutions including instructor-led / online courses, job aids, online help and procedures.
•Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations. Use this information to develop a wide range of training programs for both customized and broad roll-out.
•Lead multiple complex projects developing strategies and plans. Integrates training plans with other related work streams in a project environment.
•Sound multi-tasking and organizational skills: project management, well organized, dependable, assertive, and goal oriented.
•Ability to prioritize tasks appropriately.
•Ability to lead design and development of distance learning and classroom sessions.
•Ability to edit materials for clarity, consistency, and instructional soundness
•Ability to travel up to 20% of the time
Qualifications
• Primary Mortgage Market experience (5-8 years) in origination area with Credit, Capacity and Collateral expertise
• College Degree or equivalent experience; advanced studies/degree preferred.
• has 5 - 8 years related industry experience.
Preferred Skills
• Excellent verbal and written communications skills
• Ability to manage multiple priorities under tight deadlines
• Self-starter who can work independently as well as in a group
Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.