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Senior Commercial Lines Account Manager
BancorpSouth
Houston, TX, United States
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There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BXS Insurance we are more than just a workplace. We are a company that prides itself on values and the people that we employ. Start your search for a career with BXSI.
Our Houston office is seeking a Senior Commercial Lines Account Manager with a strong Oil & Gas background for the Property & Casualty Department! The Senior Commercial Lines Account Manager is responsible for the delivery of exceptional service to our Oil & Gas clients. With the producer, this position manages the clients exposure to risk and coordinates services for the development, retention and rounding of accounts. Typically assigned to the largest and/or most complex clients.
Primary Responsibilities:
• Functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients’ coverages.
• Provides exceptional customer service for assigned accounts, including correspondence, communication and meetings with customers, producers and insurance carriers.
• Independently, or in partnership with producer(s) and marketing, manages new/renewal business strategy including the coordination of roles and the obtaining of information.
• Markets new and renewal business to appropriate carriers as needed or requested, including preparing complete marketing submissions to the marketing department.
• Maintains accurate and up-to-date data in agency management system according to agency workflows.
• Prepares summaries of insurance, schedules and proposals as needed for account review according to agency workflows.
• Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Input transactions to generate billing invoices. Ensures that policies are delivered and/or mailed to client in a timely manner.
• Coordinates clients’ needs with the support team regarding the issuance of binders, certificates and evidence of properties.
• Pursues prompt payment client payment in coordination with the producer. Requests cancellations from the carrier according to agency workflows.
• Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings as needed.
• Interacts with others effectively and professionally by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.
• Maintains current knowledge of industry trends, new product information, legislation, coverages and technology.
• Provides guidance and direction to account associates and less experienced account managers as needed.
• Overtime work, as needed.
• Other duties as assigned.
Qualifications:
• High school diploma or equivalent insurance experience required
• Active Property & Casualty License
• CIC or equivalent designation preferred
• Expert working knowledge of insurance brokerage industry including products, rating, underwriting, coverages and industry operations
• Minimum of 5 years of insurance agency account manager experience preferred.
• Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
• Ability to understand written and oral communication, and interpret abstract information.
• Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.
• Ability to utilize computer programs and understand functionality.
• Experience in using Microsoft Word required; experience in using Excel preferred
• Excellent verbal and written communication skills required
• Organizational and time management skills required
• Ability to work in a team environment required
• Self-starter
• High attention to detail
• Ability to multi-task
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.