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Vice President of Quality Control
ServiceLink
Virginia Beach, VA, United States
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ESSENTIAL DUTIES AND RESPONSIBILITIES
• Maintain a comprehensive Quality Control framework covering Servicing Operations which complies with all regulatory and investor requirements.
• Assist in developing annual Quality Control plan.
• Lead staff to ensure audit plan/process is properly and consistently executed, ensuring correct and timely review of responses from Operations.
• Acts as a resource and subject matter expert for department questions regarding servicing and compliance issues as they relate to quality control.
• Presents audit results in an objective and unbiased manner. Writes opinions reflecting relevant facts that lead to logical conclusions.
• Escalates significant risks and loss exposure to appropriate levels of management.
• Oversee the completion of special audit projects / targeted QC audits and prepare summaries of the results of these projects as appropriate.
• Oversee preparation and review of monthly reports that detail and summarize audit findings, as well as assist in determining what additional audits and reporting would help achieve strategic goals more effectively and efficiently.
• Oversee analytics, trending and reporting of audit results to Management.
• Maintain expertise in Quality Control and Compliance rules and regulations through participation in industry educational programs, publications, and monthly GSE quality updates.
• Report and communicate audit and examination details, final audit results and progress of remediation plans to reduce risk of reoccurring findings.
• Coordinate rating agencies (Fitch, Moody’s, S&P) annual review process including onsite visit, data requests, and management of all post-review requests.
• Recruit, develop, coach and motivate the Quality Control team members
• Provides frequent coaching and feedback to QC analysts and structures assignments based on developmental growth.
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Bachelor’s degree and/or 7+ years’ relevant experience in mortgage servicing. Minimum of five years quality control or compliance experience preferred.
• 5+ years in a supervisory/management position.
• Strong knowledge of the laws regulating mortgage servicing and regulatory agencies required and ability to apply these requirements to business practices and systems.
• Ability to partner with all levels of management to ensure effective implementation of time-sensitive initiatives and identify deficiencies and opportunities for improvement.
• Excellent interpersonal and communication skills required in order to provide guidance, counseling, and direction to all staff.
• Sound judgment and keen sense of urgency and initiative.
• Effectively prioritize and execute tasks while managing multiple assignments.
• Rapidly adapts to changing information, conditions and/or unexpected obstacles.
• Demonstrated strong analytical and problem solving skills.
• Ability to work collaboratively with others, including peers, management, and subordinates.
WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.
ESSENTIAL FUNCTIONS
Critical Thinking— using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking— Talking to others to convey information effectively.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening— Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing— Teaching others how to do something.
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management— Managing one's own time and the time of others.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving —Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning —The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity —The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension —The ability to read and understand information and ideas presented in writing.
Inductive Reasoning —The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision —The ability to see details at close range (within a few feet of the observer).
Oral Comprehension —The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition —The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.