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Servicing and Liquidation Manager
United Community Banks
Greenville, SC, United States
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Reports to: SBA President
Direct Reports: Portfolio Managers, workout officers, and loan specialist
Salary Grade: 23
SUMMARY:
Supports the SBA President and the SBA Chief Credit Officer in the fulfilling of his/her duties. Specific responsibilities include reporting and monitoring of the performing and non-performing loans in the SBA loan portfolio, which include TDR, OREO and non-accruals; manage all aspects of the SBA Servicing & Liquidation lending functions with regard to analyzing, structuring and co-approval of all servicing actions. The position requires additional proven experience in managing and training people, as well as facilitating the resolution of multiple types of past due and impaired loans to minimize losses to the bank.
JOB REQUIREMENTS:
• Undergraduate degree in business, finance or related field, a Master’s degree is preferred
• Minimum ten years of relevant credit, risk and collection management experience, to include loan approval
• Must possess working knowledge of SBA SOP’s 50-10-5 (most recent) & 50 57 2; USDA regulations
• Knowledge of lending regulatory compliance such as Regulation(s) B, P, FEMA flood insurance requirements, Regulation X, ECOA,SCRA and BSA/AML requirements
• Technical skills to institute policies, procedures, and controls to manage credit and portfolio risks
• Extensive experience in the management of problem assets
• Experience with utilizing and monitoring various credit models utilized by the SBA Department to monitor the total loan portfolio
• Strong interpersonal skills facilitating maximization of working relationship with customers and customer referral sources, bank presidents and bankers throughout region as well as direct reports
• Strong organizational and communication skills (spoken and written)
• Ability to effectively delegate and manage workflow while setting priorities for direct reports to meet the goals of the SBA Department and the Bank
• Strong analytical skills with problem solving abilities.
• Excellent computer skills coupled with a working knowledge of all software utilized in the SBA Department and maximize efficiency by utilizing technology to its fullest
• Good working knowledge of other areas / divisions of the bank. Ability to work with colleagues and associates to analyze, develop and implement new strategies for managing risk in all areas in the bank
• Uncompromising professional ethics and absolute personal integrity
• Ready to respond with confidence, speed, agility, good judgment, and urgency as directed by the President of the SBA Department or other executive management officers
• Interaction with regulators, internal auditors, external auditors, the SBA and USDA to ensure compliance with Federal and State lending compliance laws and regulations
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
• Responsibility for the management of the SBA Servicing & Liquidation Department
• Responsible for managing the use of Experian Business IQ credit model to ensure the model is properly identifying early credit deterioration; whereby allowing the proper risk rating is assigned to individual credits
• Assists with the non-performing asset, charge-off projections and trouble debt restructuring projecting
• Perform annual performance reviews along with an effective management plan consisting of goals for staff that closely align with SBA Department goals
• Develop reporting tools, dashboards and management reports that assist in identifying trends and volumes, as well as enhance the workflow and loss mitigation process. May review and recommend industry tools to assist in this area
• Report regularly to the SBA President
• Responsible for approving downgraded credits and assigning the Workout Officer based on the complexity of the credit
• Assists SBA President by suggesting and implementing policy and process changes necessary to the department
• Reviews and approves all workout plans prior to seeking approval by the SBA Chief Credit Officer to ensure compliance with SOP, accounting, regulatory, audit, SOX initiatives, guidelines and policies including, but not limited to CFPB guidance, Regulation X, ECOA, Troubled Debt Restructuring (TDR) and accrual status changes
• Responsible for providing responses to the SBA President with internal and external audits including pre-review of the audit selection and responses to any audit action items on all loan in the SBA Servicing and Liquidation loan portfolio
• Supervises the note sale process relative to individual and bulk note sales that take place within the SBA Workout department
• Communicates and corresponds with legal counsel regarding status of foreclosures and other legal matters
• Work with SBA Portfolio Manager(s), SBA Work Out Officer (s) and Servicing Specialist(s) to manage all aspects of the loan portfolio including, completing annual, reviews, monitoring past dues, completing site visits, identifying NPA’s, ensuring CARs are completed timely, reducing collateral/documentation exceptions, obtaining annual financial statements and other portfolio management activities;
• Ensure all SBA servicing requests are completed within a timely manner, within the parameters of the SBA SOP(s) and properly address/mitigate perceived risks;
• Must prepare and be able to present credit analysis packages through the credit approval chain
• Other duties as assigned