This job has expired, please see additional jobs below
Manager of Client Services
TCF Bank
Minnetonka, MN, United States
Job Details - this job has expired, please see similar jobs below
Position Summary
Responsible for the oversight of the Client Services Department which supports business originations including but not limited to, lease commencement, lease termination, funding review and approval, customer service activities and ensuring that the Company's interests and requirements are met.
Major Areas of Accountability
• Oversee Client Services department activities including recruiting, technical and professional development, performance management, leadership development and recognition initiatives.
• Escalation point for issues with customers and vendors to resolve problems, in order to maintain high levels of customer satisfaction.
• Effectively manage the department while assuring compliance with all corporate, legal and regulatory policies, guidelines and requirements.
• Responsible for ensuring staff receives timely updates on Company process, policies, and business initiatives.
• Thorough understanding of methodology to compute interim rent billings by cost and location. Able to assist and direct Client Services Specialists with interim rent billings that are unique.
• Relied on as the subject matter expert within Client Services, including lease systems (LeaseWave, Asset Entry, etc).
Minimum Qualifications:
• Four-year college degree or equivalent and related work experience
• 4+ years of commercial contracts experience or work experience in a related position.
• 2-5 years supervisory or management experience; demonstrated ability to effectively supervise or direct others.
• Solid understanding of finance operational processes.
• Excellent verbal and written communication skills.
• Ability to work with a variety of levels within the organization.
• Strong customer service skills.
• Detail orientated.
• Possess math, organizational and problem solving skills.
• Global understanding and view of business (understands keys to how WRC makes money and obtains and retains customers).
Preferred Qualifications:
• Four-year college degree in Business, Finance or related field
• Previous work experience in a financial institution and/or the leasing industry.
Build your career with TCF
You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Build a better community with TCF
We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members’ contributions to qualified
Organizations and we match volunteers with organizations that need the time and talents our team members can provide.
Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
#GD
INDTCFMN